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Reviews (1,435)
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All reviewsjapanese foodjapanese areajapanese quarterlittle tokyonice hotelrestaurants and shopsold townspa areabusiness tripcomfort roomcentral locationthe main train stationchecking intop floornice roomwithin easy walking distancebreakfast buffet
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Reviewed 8 May 2018

The staff is professional and friendly, the room offered much space and a really good bed.Something stitched us by night, but this was out of control for the housekeepers, I would guess. The SPA is very nice and the breakfast is special, international and good. The central location to the main station was ideal.

Stayed: August 2017, travelled with family
Thank SamTraVl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018 via mobile

Everything is perfect from the staff, breakfast, rooms (the the rooms were a little bit small to me, so it depends on you ) also the place of the hotel was good cuz everything around you was asian (you can find Japanese stuff)

Thanks to the staff there, they were kind and helpful

Stayed: April 2018, travelled with family
Thank Yousef M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

As I entered the hotel I was almost overwhelmed by the smell of the adhesive being used to install a new floor in the lower lobby. The elevator to reception is a bit tricky at this hotel. You must select your floor before entering the elevator, which I neglected to do and ended up on the 4th floor instead of reception. There are no buttons inside the elevator. The room looked fine, but was very warm. I selected the cooling icon and a lower temperature on the wall controls, but after a short time noticed that the room was getting warmer, not cooler. I opened the window and turned off the fan altogether. After a while the room continued being way too hot. I called reception and was told there is no way to cool the room since "it is cold outside". However, they did send up a fan which was of some help. Then a very loud drilling noise started which, combined with the almost unbearable heat, made taking a nap out of the question. So I started a shower. After just a few minutes the very shallow shower basin started to overflow onto the bathroom floor. I used the few extra towels to mop it up and called down to report what I presumed was a clogged drain. The next morning the same thing happened, a very short shower and flooded bathroom floor. Apparently the clog was not repaired. A colleague in another room experienced the same problems. If the hotel staff had showed any inclination to remedy these uncomfortable circumstances I would give the hotel a higher rating, but in fact no remedy was offered.

Room Tip: Test the shower and temperature controls before unpacking!
  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank stevenrayla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2018

I give two stars for excellent breakfast and good location. Otherwise - stay as far as possible from this hotel till you get a clear guaranteed information that their reparation works are finished. I stayed there yesterday for a busyness trip, needed to take a good rest before the important event in the evening but they began the works at 9am and did not stop for a second until 14am. I lived on the second floor and the noise was absolutely unbearable. I had a feeling that one drills directly into my head. It became impossible to stay in the room and I went to the reception in order to get some support and help but they shown absolutely no interest, contenting themselves with "sorry, they have to work on the renovations on the parking and we have no free rooms to change". The management of this hotel clearly does not care about their clients and their minimal comfort, settling customers directly above the construction works, turning their visit into a nightmare, taking care only of management's profit. Air conditioner did not work either. Never again.

Stayed: March 2018, travelled on business
Thank lilia662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018 via mobile

We have arrived with a party of 10 bearing in mind 2 sharing a room at £150 each a night @ 2 nights £600 and not a breath of toast??? Omg!? But to top it off we have building work on site drills at 9 am! Shocking they hadn’t thrown in a free breakfast! Rooms were excellent, immaculate ! But with hotel -under-construction and no breakfast or spa for £600 very disappointing!

Stayed: March 2018, travelled with friends
2  Thank Ossscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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