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Reviews (46)
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5 - 10 of 46 reviews
Reviewed 22 July 2016 via mobile

We stayed 3 nights in this little hotel located just meters away from the Danish border. The Hotel is decent, however it needs to improve in some aspects. For example the shades of the curtains needs to blackout. In summer the sun comes out at 4 a.m, in this respect I was awake every day super early because our room was clear and bright very early. Another thing was that the bed was a regular queen size and my wife and I are 185 and 176 cms tall, we just didn't fit and we were battling for space all night. The room was incredibly tiny for a double room and we had very little space to manage our luggage.

In the possitive side, the breakfasts (not included in the price) was very nice and was not crowded. Also, the location of the Hotel is great as it is just a 6 min drive to Flensburg and a 2 min drive to the nearest beach. Being away from main driveways and from cities made the place very silent which helped sleep during the night.

We wished they would fixed the problems with the small double room and the curtains. If that would happen we would definetly come back!

Stayed: July 2016, travelled with family
Thank Enrique1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2016 via mobile

Ok for one night but different from the description in internet. Impossibile to sleep in summer due to not existent light protection. Can be easily improved. Otherwise the standard is lower than the price.

Stayed: July 2016, travelled with family
Thank manunoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAlteDirektion, Geschäftsführer at Alte Direktionsvilla Kupfermuehle, responded to this reviewResponded 15 July 2016

Dear Customer,
i am sorry to see that you are not happy,
but we have in this room light protection
so i did not understand.
the price 130€ daily for 6 Persons 21,5€ per person ???

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2016

Poor customer service, not worth booking this hotel, drive a bit further or pay a little more for something else. Impossible to get hold of anyone in case of emergency or problems as no after hours reception and they don't pick up the phone on the number they provide on the door.

As a hotel you should be used to the fact that sometimes travel does not go how you expect and you should accommodate for this. We were travelling far away from home and had unexpected events happen which made us much later than expected. I am 8 months pregnant and ended up searching for a new place to stay at 10pm after things didn't go to plan for us this day.
I have now been charged for the night here that I couldn't use and also had to pay double for a last minute room somewhere else as this hotel wouldn't pick up their after hours phone. They didn't make any effort to contact me to see if everything was ok when they realised I hadn't check in. All it would have taken was an email or a quick phone call just to make sure that we knew about check in closing or to give us information on how to access our room after hours. Since I hadn't been given information about check in closing at a certain time this would have saved a lot of extra stress and cost for us.

Parking was also terrible and squashed for the short amount of time we were here. Hard to find location and signage was not very easy to see.

Room Tip: Don't choose a room, choose a different hotel.
  • Stayed: June 2016, travelled as a couple
    • Value
    • Service
Thank travelbugkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAlteDirektion, Geschäftsführer at Alte Direktionsvilla Kupfermuehle, responded to this reviewResponded 15 July 2016

this guest was coming in the night
check in 4pm until 9pm you can be read in hotel polices
and every booking confirm - but YOU have to read it

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016

Our deluxe double room actually turned out to be self contained. Had a small kitchen that was very convenient to have. Huge room and a spa like shower. Friendly proprietor that welcomed us and showed us around. He also helped us with information about restaurants around the area. It was well decorated. It was a very pleasant stay.

Room Tip: It is a great location if you would like to shop for some good wines.
  • Stayed: February 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Round-TW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2015

Nice room/apartment, with nice view. Good beds and a sofa. Bathroom clean and nice.

Kitchen old, used, and small. Not so much cutlery. Receptionist forgot to give us the Internet code, and was not available after 20:30, not even on the phone. No coffee maker, only a water kettle and Nescafe coffe powder. Too little reading lights.

  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank concerned60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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