Thank you for your comprehensive and detailed review, which we regret. We appreciate your positive comments about our views, friendly staff and beautiful reception.
Regarding your many negative comments, which again we regret, I think it is also a matter of some misunderstandings, as they are not very common. Our luggage service may have been busy upon arrival, although we regret not having offered it to you. In your room you have a QR code with all services, including an extensive room service menu. We do not have minibars, only fridges with complimentary mineral water, as well as Nespresso and boiled water, coffee and infusions. Our floors are wood, carpet or marble depending on the chosen room. Our hotel was refurbished and requalified to 5-star category in October 2017, so it complies with all current regulations. Of the rest of the services, we take note of your remarks, although fortunately this is not the opinion of hundreds of customers who have also written reviews on Tripadvisor. By the way, paying on arrival is common in 90% of the hotels in the world.
Thank you again for your opinion and best regards.