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All reviews roof terrace old town perfect location lovely hotel restaurants and bars visiting palma cathedral
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3 - 8 of 654 reviews
Reviewed 14 August 2021 via mobile

The rooftop terrace was lovely and nice for a quiet drink before going out. The room was also very nice and spacious. Our room was on the ground floor, facing the street so we couldn’t open the curtains/window and it lacked any privacy from people walking by on the street. I would stay here again but ask for a different room.
Can’t comment on the breakfast or spa facilities.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank C5495ISandyd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lisa Olin, Atención al cliente/recepción at Santa Clara Urban Hotel & Spa, responded to this reviewResponded 3 weeks ago

Dear C5495ISandyd,

First of all we would like to thank you for choosing Hotel Santa Clara for your stay in Palma de Mallorca.
We are glad to know that you enjoyed our roof top terrace and that you liked the size of the room .

On the other hand I am sorry that you felt a lack of privacy in the room.

In case you decide to give us a second chance it would be a pleasure to give you a room on our upper floors.
We really hope to have the pleasure of welcoming you again in a close future.

Kind regards





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2020

situated in the old town of Palma hidden in a small side street - modern and decadent style adjacent to one of the convents. Staff very friendly and accommodating - nothing is too much trouble. Rooms are comfortable and adequately spacious. Continental breakfast available with omelettes on request. Roof top terrace is small but with spectacular views and bar service is available here.

Date of stay: March 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Max J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tomeuescalas, Director General at Santa Clara Urban Hotel & Spa, responded to this reviewResponded 22 April 2020

Thank you very much for your opinion. If you would like to come back, please do not hesitate to contact us directly via mail or phone 0034971729231 and wi will offer you the best price and conditions.

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Reviewed 26 March 2020 via mobile

We can’t thank the staff at SC enough who went above and beyond expectations during implementation of lockdown which occurred during our most recent visit to Palma, Fernando and Anna in particular looked after us. We had a planned return in April unfortunately this will not go ahead however once we are able we will not hesitate to return to this beautiful hotel, I would encourage anyone visiting Palma in the future to consider the hotel Thank you

Date of stay: March 2020
Trip type: Travelled as a couple
Thank 74Michaela
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 March 2020 via mobile

Reception staff were helpful, informative and couldn’t do enough for us the entire time. The rooms were great (but very warm even with air con on). Terrace is worth a visit and perfect location for sightseeing by foot.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Owesie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 January 2020

A great hotel located in the old town. Great standard, great service! Very pricely!
Clean, high standard everywhere and on everything. Close to restaurants and bars, and the Cathedral.
Will come back again, and again.

Date of stay: December 2019
    • Value
    • Location
    • Service
Thank resmixen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LisaO2514, Director de Recepción at Santa Clara Urban Hotel & Spa, responded to this reviewResponded 20 January 2020

Dear resmixen,

Thank you sharing your opinion, it is of great value for us.
We are happy to know that you liked the situation here in the oldtown and that you enjoyed the standard as well as the service. The best is to know that you want to come back to us

We look forward to meet you again
Kind regards
LIsa Olin

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