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“Great friendly hotel”

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NH Ciudad de Mallorca
Ranked #42 of 75 Hotels in Palma de Mallorca
Reviewed 19 October 2017 via mobile

This was a small, clean, friendly and modern hotel. The breakfast was fantastic and you could have pastries, hams, cheese, eggs, fruit, toast etc.

The staff were really helpful and friendly. The bar was reasonably priced.

It was a long walk to cathedral and the main city about 45 mins but very pretty. Only 10 mins down the steep hill though to the shopping centre.

The rooms were clean and beds made each day.

The pool was quite shaded due to the low sun but very relaxing.

Would return again but probably would like somewhere closer to the centre

Stayed: October 2017, travelled with friends
Thank Dawnis0114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dvaswani2017, Director General at NH Ciudad de Mallorca, responded to this reviewResponded 21 October 2017

Dear Guest

Thank you very much for taking your valuable time to review your stay at our Hotel NH Ciudad de Mallorca and share your experience with other guests.

We are glad to hear that your experience with us was up to your expectations and that motivates us, because our only aim is to fulfil our customers’ expectations.

We look forward to welcoming you back to our Hotel in a near future. Please don´t hesitate to contact us if you need any help or information.

With Kind Regards

Divesh Vaswani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 463 reviews

Reviewed 16 October 2017 via mobile

A very nice modern styled hotel 10 minute walk from the Porto Pi shopping centre ,good sized rooms with balcony views vary depending on which side of hotel the room is.Some have pool/garden views others look over the road or neighbouring hotels.Small pool/garden area.basic bar/snack bar with outside seating area.Dining room provides standard breakfast.
This hotel is on a hill and access is difficult on foot(steep narrow roads)taxis are cheap enough and the rank is next to the hotel entrance.Also bus runs past hotel.
Not really 4* amenities but well maintained and clean.

Stayed: October 2017, travelled as a couple
Thank MARK E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dvaswani2017, Director General at NH Ciudad de Mallorca, responded to this reviewResponded 17 October 2017

Dear guest,

Firstly we would like to apologise for not having met to your expectations at 100% during your stay at our Hotel NH Ciudad de Mallorca and thank you for sending us your comments and share your experience with other guests.

We will work on your comments and improve things which are not working well.

Thank you again for your comments and we hope that you give us a second chance, so you can measure our improvements done.

Yours Sincerely,

Divesh Vaswani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

We stayed in this hotel for four nights and had an overall great experience. The lobby area is modern and the rooms were spacious and clean, having the amenities and towels replaced whenever required.

The kitchen/breakfast & dinner staff were friendly and warm. They had a good and fresh variety for breakfast (request for a hot plate of eggs). The dinner menu was good with a few vegetarian options too!

The location of the hotel is great as a shopping centre (Porto Pi) is minutes away walking from the hotel and you can also find some local shops or cafes. There was a bus stop right outside (as well as a taxi stand) which takes you to the city center.
Would definitely stay again!



Stayed: October 2017, travelled as a couple
Thank Shalini B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dvaswani2017, Director General at NH Ciudad de Mallorca, responded to this reviewResponded 17 October 2017

Dear Guest,

Thank you very much for taking your valuable time to review your stay at our Hotel NH Ciudad de Mallorca and share your experience with other guests.

We are pleased to hear that we will be your first choice when you visit our city again and that you receive the treatment which we deserve to give all our guests, as it’s our standard. I will be sharing all your comments with all the staff involved, to motivate them and to remain on their duties in the same way.

We look forward to welcoming you back soon.

Yours Faithfully

Divesh Vaswani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

My daughter and I stayed at this hotel for a short break. The location was a little out of the main town but this suited us. We caught a cab most nights to the town which the reception staff always organised for us.The staff were very friendly and the service very good.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Marcangellos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 September 2017

Dear Guest

Greetings from Palma de Mallorca,

Firstly we would like to thank you for having taken some of your valuable time to evaluate your stay at our Hotel and share your experience with other guests.

Your wonderfull comments about our staff have been very motivaiting for all of them. Our only aim is to continue in this line and meet to our guests expectations.

We hope to receive you in a near futher and you can have another wonderfull stay at our Hotel.

Yours sincerly,

Divesh Vaswani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

A late review - we stayed back in May for 4 nights. It was the perfect short break and we thought the hotel was in a nice relaxing spot.

We decided to just get a taxi from the airport but on the way back we trotted down to the main road by the harbour and jumped on the no. 1 bus which was easy.

Our room was a great size and we had a fabulous view up to Bellver Castle. We didn't pay any extra so felt quite lucky - I could see there may be rooms with not so great views. Everything was clean and we had a fridge which was perfect for chilling drinks. Housekeeping was great and our room was always cleaned while we were out. Our only complaint about the room was the air conditioning... it sounds like a reoccurring theme reading more recent reviews - I'd say to hotel management it's time to invest in a new system. In May it wasn't so bad and we slept with the patio doors open but in mid summer it would be a nightmare.

The pool area was leafy and a nice breeze - we found it very relaxing. The pool itself isn't heated but not a problem for us! It was always fairly quiet when we went down so plenty of sun loungers.

Breakfast in the hotel was very expensive so we went to the cafe which is literally a 30-second walk where we could get drinks and food for €10-12. Grab a seat outside and pretend you're a local in this suburban neighbourhood!

The bus outside is perfect and has you into the centre of Palma in 15 minutes. We always got a taxi home (tip - take the hotel card with you from the front desk with the address on it!).

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MissM101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 September 2017

Dear Guest,

Greetings from Mallorca, Spain

Firstly we would like to thank you for evaluating your stay at our hotel NH Ciudad de Mallorca and for sharing your experience with other guests.

Thank you very much for your comments about our staff, it is very motivaiting for all of us to know that we have meet to your expectations.

Regarding the air conditioning plant, we are already studing the possibility to change the instalation and avoid bad experiences for our guests in futher.

We hope to welcome you in a near futher

Yours sincerely,

Divesh Vaswani
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Ciudad de Mallorca

Address: Calle Francesc Vidal Sureda 24 | Bonanova, 07015 Palma de Mallorca, Majorca, Spain (Formerly Hesperia Ciutat Mallorca)
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#11 Business Hotel in Palma de Mallorca
#38 Luxury Hotel in Palma de Mallorca
Price Range: $101 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Ciudad de Mallorca 4*
Number of rooms: 60
Official Description (provided by the hotel):
The NH Ciudad de Mallorca hotel, formerly known as the Hesperia Ciutat de Mallorca, is in a pleasant residential area of Palma. From here it’s a 15-minute bus ride to the center of town – there’s a bus stop behind the hotel. The beach, meanwhile, is a short walk away, and it’s just a 5-minute walk to a mall packed with shops and restaurants. ... more   less 
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Also Known As:
Hesperia Ciutat De Mallorca Hotel Palma De Mallorca
Hesperia Ciutat De Mallorca Palma
NH Ciudad De Mallorca Palma De Mallorca, Majorca

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