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7 - 12 of 996 reviews
Reviewed 4 October 2022

Can't really fault this hotel. Spotless communal areas, friendly domestic staff, professional reception staff, great choice at breakfast, great (salt water) pool area, spacious and well equipped room with a great view (6th floor sea view).

Room tip: upper floors with a sea view are a must
Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank geraldgU1085WD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service, Atención al cliente/recepción at GPRO Valparaiso Palace & SPA, responded to this reviewResponded 1 December 2022

Dear Guest

Thank you for sharing your impressions; we are glad that you enjoyed your stay with us and we hope to welcome you back as soon as possible.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2022

Superb hotel with amazing views from a secluded hotel. At the top of the hill over looking Palma. Easy access though to Palma via tax or bus.
Beautiful pools on two levels and gardens and garden restaurant to enjoy lunch at.
The staff were all very attentive and made our holiday so pleasurable. Beautiful spa with thermal zones and well equipped gym.
Delicious breakfasts with so much choice. We ate out most nights but the nights we ate ate the bistro on the terrace were delicious

Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
Thank GeordieReviewer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service, Atención al cliente/recepción at GPRO Valparaiso Palace & SPA, responded to this reviewResponded 1 December 2022

Dear Guest,

Thank you for sharing your review; we are glad that you enjoyed your stay with us and we hope to welcome you back soon
Kind regards,
Valparaiso Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2022 via mobile

Everything was excellent, staff was friendly and helpful, the food was delicious, spa/ pools - super and most important - hotel room was spacious and comfortable.

We really hope to come back sometime

rgds

Remo & Epp

Date of stay: October 2022
Trip type: Travelled as a couple
Thank remot479
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service, Atención al cliente/recepción at GPRO Valparaiso Palace & SPA, responded to this reviewResponded 1 December 2022

Dear Remo,

Thank you for sharing your impressions; we are glad that you enjoyed your stay with us and we hope to welcome you back as soon as possible.
Kind regards,
Valparaiso Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2022 via mobile

Before the holidays I was looking for a really nice and posh Spa. This one exceeded my expectations from the very beginning . Biggest thank you for Marina's very efficient and helpful communication manner. (She is a rising star in the hospitality industry !). Our therapist Marcia and Daniela have amazing hands after their massage services I felt like a new person! ( If I could I would take them to London! We need such amazing people like them!). Finally Carmen was very attentive we had a very nice post treatment chat about products which were used for our treatment. I would definitely recommend this Spa for all our friends and would come back again to check the rest of the services menu. P.s For a little extra we got bubbles and a fruit platter which was a perfect note of our visit.

Date of stay: September 2022
Trip type: Travelled with friends
Thank AGNESsky22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service, Atención al cliente/recepción at GPRO Valparaiso Palace & SPA, responded to this reviewResponded 1 December 2022

Dear Agnes, thank you very much for your kind review. We are happy that you enjoyed your visit at the SPA and we hope to see you back soon.
Kind regards,
Valparaiso Team

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Reviewed 12 September 2022

On arrival to the hotel the reception staff member was least helpful. For a 5* hotel there was no offer of help with the luggage nor a nice welcome. The room was comfortable but the toilet broke everyday of our stay and there was a strong smell of dirty drains in the bathroom. Every table around the pool area needed clearing both times we went down. The breakfast was bearable but again extremely unfriendly, unhelpful staff. The spa area was terrible. Old and dirty. We checked out and no one asked if we had a nice stay. Their is clearly a problem with the staff in this hotel - not pleasant or welcoming. I wouldn’t give this hotel 1*.

Date of stay: September 2022
Trip type: Travelled with family
Thank SarahT720
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service, Atención al cliente/recepción at GPRO Valparaiso Palace & SPA, responded to this reviewResponded 12 September 2022

Dear Sarah,

We are extremely sorry that you experience with us has not been satisfactory and we deeply apologize for any possible inconvenience during you stay.
We have two bellmen per shift during the day and we try to help every guest with the luggage. It may happen that the colleague is busy with other guests in a specific moment; in this case we take the luggage and we deliver it to the room as soon as a bellman is available.
It is a pity you did not mention any issue during your stay with some member of the management; it would have been of great help to find a solution and to improve your experience.
Kind Regards
Valparaiso Team

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