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“REALLY POOR SERVICE.... ”
Review of Cafe Santa Fe

Cafe Santa Fe
Certificate of Excellence
Description: Sa Calatrava district in Palma de Mallorca. Terrace in the square surrounded by trees and shade. Ideal place to drink a refreshment or enjoy Mallorcan cuisine. Open every day except Mondays. Friendly and personal service and attention. Popular prices.
Restaurant details
Description: Sa Calatrava district in Palma de Mallorca. Terrace in the square surrounded by trees and shade. Ideal place to drink a refreshment or enjoy Mallorcan cuisine. Open every day except Mondays. Friendly and personal service and attention. Popular prices.
Reviewed 14 January 2018 via mobile

.... Group of three. No acknowledgement on arrival, which is not so bad, but no acknowledgement whilst I was stood waiting at the bar however in this, all but empty (one table of 2 people) café, is a disgrace. My friends and I had decided on not sitting outside and came back indoors, for a small order of 3 beers and a tapas of bravas to share, which I did not get to ask for as the man behind the bar struggled to make a coffee. He couldn't even make eye contact with me. After the third minute, IN THIS EMPTY PLACE, even my colleagues questioned me "Have you even been acknowledged yet?". So we left. Our whole day in Palma was a reconnaissance route to find such cafés around the city to bring a group of 40 people in March. Needless to say we won't be bothering with 'Santa Fe'. I've seen similar comments on this site, so before you say anything about 'patience' , 'less stress' , 'Mallorca being a slower pace'...... You are either in business or you are not. OR, was the problem because we were English?.

Date of visit: January 2018
Thank grumpyalfiemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reffuerzza R, Customer Reviews Manager at Cafe Santa Fe, responded to this reviewResponded 19 January 2018

Hello grumpyalfiemoon
No, of course the problem is not that you're English. In Mallorca no one has problems with an English client or with the public of another nationality. Nor is the problem that there were not many people at the time you arrived. The problem is that you didn't have the patience until you were served. We remember perfectly well your arrival with yours friends. At this time we were preparing another service and perhaps we were a little late with you. We are very sorry that our working tempo did not please you.
Otherwise we send you a greeting as we wish you luck to find another place that is as fast as you are.

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4 - 8 of 60 reviews

Reviewed 3 October 2017 via mobile

Called in here for a quick drink this afternoon , but was beginning to think I was invisible. I sat at a table alongside an elderly Spanish lady who was ordering a coffee with the waitress as I sat down. Said waitress went inside, came back out to take order from table near the door, then proceeded to stand around the corner of the bar to smoke a cigarette. After that she ventured back inside the bar. It was at that point that I gave up and left.

Date of visit: October 2017
Thank Irenepmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleuteri P, Director de Relaciones con Clientes at Cafe Santa Fe, responded to this reviewResponded 4 October 2017

Hi Irenepmi
A customer is never invisible to us. Anyway obviously we have to apologize if we have not been fast enough. But please recognize that it all depends on your definition of speed and your level of patience. Maybe yours isn´t the same as we have in Spain and especially in Mallorca, where life pass slower and without so much stress. Still we ask your forgiveness again and we will inform you that if you wish to return in the future, we will apply your definition of fast service. Always Welcome

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Reviewed 9 August 2017 via mobile

A great little cafe in a small quiet square in Palma. Lovely cold local beers. The service was very good but on our second visit one afternoon the kitchen was closed but the waiter went out of his way to serve us a delicious focaccia snack, excellent customer service. Everything very reasonably priced, off for breakfast there now.

Date of visit: August 2017
Thank AlanMarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleuteri P, Director de Relaciones con Clientes at Cafe Santa Fe, responded to this reviewResponded 30 August 2017

Hello AlanMarch,

We thank you from the bottom of our heart for the positive review you have published about our cafe. We love to see that you enjoyed your time on our shaded terrace, sipping a cold beer and eating a focaccia.
Although your visit was outside of our kitchen opening hours, we were more than happy to be able to offer you something to eat. The next time you return at breakfast or lunch time, we will be able to offer you much more!
You will always be welcome.

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Reviewed 31 March 2017 via mobile

A really tasty brunch with food and drinks for three for only 27 Euro. I especially recommend the empanadas. Nice, quiet location just off the main beach road near the cathedral.

Date of visit: March 2017
Thank beachlimey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleuteri P, Director de Relaciones con Clientes at Cafe Santa Fe, responded to this reviewResponded 8 July 2017

Hi, beachlimey
You are very kind to publish such a wonderful review about us, thank you. We are very happy to see that you were impressed with our service and especially our food. Our ”Empanadas" are a very popular choice amongst our customers and we are pleased that you also found them very tasty; please remember to visit us again soon to enjoy them once more!

As you discovered, besides the fact that we are located in a square that brims with charm in the Old Town, the Café Santa Fe’s refreshing choice of drinks and delicious meals, our great prices and good service, makes us high value for money.

We thank you very much for sharing your experience with the rest of the readers. You will always be welcome here.

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Reviewed 30 October 2016

We went a few times there to sit in their terrace and have a beer with tortilla or pa amb oli. Great place to joy and chill in a sunny day.

Date of visit: February 2016
    • Value
    • Service
    • Food
Thank Marta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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