Stayed here beginning of this month with my partner for 2 weeks half board.
Overall, the hotel is very nice. As other reviewers have said, it is tired in places, but overall very clean, tidy and well maintained. The only issue I had was with the lifts in reception. They're in major need of maintenance, as they groan and squeak quite loudly when in use, and at times, do not respond to button presses, leaving you stuck in there.
The pool area is lovely, although could be cleaned more frequently. We often found cigarette ends from the day before.
The reception team is helpful, although a bit too serious. Some smiles and greetings would be nice.
The bartenders are top notch. Tony in particular. All made us feel very welcome and like we had been there for years.
Dining service is ok... waiters need to be a bit more on the ball and polite. Food is nice, but not much selection. Veal and fish every night, with only a few slight changes here and there to other dishes. However, what is prepared is piping hot and delicious.
All in all, quite a pleasant stay. However, I do feel the place is biased towards our Germanic friends in a lot of aspects, as the place is very popular with them.
- Official Description (provided by the hotel):
- The Hotel Puerto Palace has 290 rooms (Junior Suites, Doubles and Singles) all of which are completely equipped with bath, hairdryer, telephone, Sat t.v.,minibar, safety boxes (rented) air-coditioning and balcony. Totally air-conditioned with entrance hall and three panoramic elevators, the Hotel Puerto Palace is the perfect choice. We offer a Reception area with 24 hour service. A modern restaurant is available for you, for breakfast, lunch or dinner buffet. At dinner, throughout the year except summer, it is mandatory for the gentlemen wear long trousers. On the hotel terrace, you can relax at our heated swimming pool for adults, water fall and a pool for children and all of which is surrounded by a solarium area. We also offer two exterior jacuzzis, a sauna and massage parlour. You also have at your disposition a complete gym, tennis court, minigolf and volleyball court. ... more less
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- Also Known As:
- Puerto Palace De La Cruz
- Hotel Puerto Palace Puerto De La Cruz, Tenerife