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Reviews (1,838)
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All reviewsa la carte restaurantspool areasea viewbooked a junior suiteevening entertainmentbuffet restauranthalf boardcorner roomsea frontmain restaurantmount teidelobby barloro parquecosta adejethomas cookplenty of choiceaqua aerobics
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Reviewed 9 April 2018

We spent 10 nights at this hotel (two 50+ one 14yrs & one 76yrs) Check in was straight forward and we were given a cold drink...a smile would have been welcome too. The hotel is spotless. Our room was a good size and comfortable, the bathroom was a little tired looking but very clean.Beautiful gardens and pool area,clean and well maintained.We found the food very good with plenty of choice.Most of the staff were very pleasant and friendly and nothing was too much trouble.Our BIG disappointment was the (supposedly) heated outdoor pool it was very,very cold and for this reason myself and my mum didn't go in the pool at all. We did on several occasions go to reception and complain but this made no difference.We took this up with or Jet2 rep who was going to look into it and did ask for a print out of the pool temperatures over our stay.However up to us leaving this issue was not resolved.I do think we were fobbed off regarding the pool as three different members of staff told us the pool temp was 18, 24 , 26 degrees (no way) Having stayed at other Bahia hotels the outdoor heated pools are exactly that... heated.If this had been a summer holiday this would not have been issue but at this time of year an heated pool is a big deal to our family.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank LIZZIEDoncaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 10 April 2018

Dear Mrs. Doncaster,

Thank you for sharing this lovely review about your holidays in Bahia Principe San Felipe Hotel.

We are very glad to know that you had a very relaxing break and that you liked the hotel food and our friendly staff.

We have taken note of your pool comment and we have passed it to our Management. Your opinion is really helpful for us to improve.

We would love to have you back in Bahia Principe Hotels & Resorts.

Please do not hesitate to contact us at info.sanfelipe@bahia-principe.com for any further question you may have.


Best Regards,

Luissa Richter
Bahia Principe San Felipe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

Okay so I arrived at 1830 and the greeting in the lobby was very nice. I will have to discuss the hotel in a separate rating. I just want to talk about this restaurant. I am in on a Spanish island and the menu at this buffet was created for the Germans that are on Holiday here. I was excited to experience the Spanish Cuisine. Instead there were Bratwurst and Pork and Red Cabbage. There was a disastrous paella dish and a few disgusting fish items. They couldn’t get the host country cuisine right. I am so disappointed. The orange juice I ordered for my daughter isn’t even real. It’s bad Sunny Delight. I could care less that I purchased an all inclusive resort. I will eat elsewhere for every meal.

Stayed: March 2018, travelled with family
1  Thank Steven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 28 March 2018

Dear Sven D.,

Thank you for having chosen Bahia Principe Tenerife hotel to spend your recent holidays and for giving us some feedback.

We are sorry if your stay in the hotel has not met your expectations as you thought it was a 4* hotel.

We have informed the F&B Manager to deal with the incidents that you report to do it better in the future.


We hope you will excuse us for the inconveniences and send you our best regards from Tenerife.

Please do not hesitate to contact us at info.sanfelipe@bahia-principe.com for any further question you may have.

Best Regards,

Luissa Richter
Bahia Principe San Felipe

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Reviewed 27 March 2018

We spent a nice week at this hotel, having a room with a view of Teide mountain. The room was big, well kept and clean, food great, the buffet offer is really splendid, staff simply perfect - well trained, fast, hard working and attentive to all guests´ needs. The a-la-carte restaurants were also a good option. The only minuses were very limited opening times of the wellness centre and early ending all-inclusive offer in the evening. We love to spend the entire day outside the hotel, so we would have enjoyed some nice drink even after 11 pm. But these were just minor things - in general I highly recommend this property.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Ka777M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 28 March 2018

Dear Tripadvisor User,

Thank you very much for this review about your lovely holidays in Bahia Principe Tenerife hotel.

It is fantastic to hear that you were pleasantly surprised with the hotel all-inclusive service and facilities and you consider it an excellent option for a relaxing holiday.

We hope to welcome you once again for a new holiday at Bahia Principe Hotels & Resorts.

Please do not hesitate to contact us at info.sanfelipe@bahia-principe.com for any further question you may have.


Luissa Richter
Bahia Principe San Felipe

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Reviewed 24 March 2018 via mobile

Have just returned from 10 days at this Hotel. Lovely hotel with a brilliant view of Mount Teide, plus our balcony got the afternoon sun - glad we didn’t go for a sea view. The Staff are so efficient and friendly especially in the dining room and the pool bar;the rooms are kept very clean; and the gardens and pool are in a lovely setting.

Not many English guests, mainly German and Spanish, but everyone friendly.

Food was good, with plenty of variety, but our only criticism would be that the food was not kept very hot, nor the plates. However, this did not stop us ‘tucking in’!

A lovely holiday and yes we would return.

Stayed: March 2018, travelled as a couple
2  Thank yammysid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 27 March 2018

Dear Tripadvisor User,

Thank you very much for this review about your lovely holidays in Bahia Principe Tenerife Hotel.
It is fantastic to hear that you were pleasantly surprised with the hotel all-inclusive service and facilities and you consider it an excellent option for a relaxing holiday.

We hope to welcome you once again for a new holiday at Bahia Principe Hotels & Resorts.

Please do not hesitate to contact us at info.sanfelipe@bahia-principe.com for any further question you may have.

Kindest regards,

Luissa Richter
Bahia Principe San Felipe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

Can't recommend this hotel to highly. The booking in experience was quick and efficient. Allocated a corner room with a seaview and large balcony. The room was spacious and well equipped. The facilities were great as well. Pool area spacious and there are plenty of sunbeds available.. restaurant has wide selection of food, there is also a great variety everyday.

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank CHRISR1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones con Clientes at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 24 March 2018

Dear Chris,

Thank you for sharing this well received review about your holidays in our Bahia Principe San Felipe hotel.

It is fantastic to hear that you liked our all-inclusive service and the food and beverages as also the diferent areas.

We would love to have you back soon again in Tenerife.

Please do not hesitate to contact us at info.sanfelipe@bahia-principe.com for any further question you may have.

Bahia Principe Hotels & Resorts, your best hotel in Tenerife

Best Regards.

Sebastian Leber
Bahia Principe San Felipe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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