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Reviews (398)
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All reviewsla pazrooms cleaned times a weekpool garden viewsmall wallfixed immediatelyring stovesized poolfilter coffee machinestandard studioliving areahotel oppositetwo twin bedsthe tv remote controlgood sizecleaning servicefrying panmain town
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Reviewed 7 November 2017

The staff at this hotel during the day were not very helpful and didn't speak much English.
There is a deposit to pay for the TV remote control but only had 3 channels in English of which 2 were children's channels and the other one was CNN. We went self catering but on arrival we had just a coffee machine a kettle a fridge and a 2 ring hob. No microwave or toaster.
There is no air conditioning or ceiling fans in the room which makes for a very uncomfortable sleep.
There are dogs living in the hotel and it seems to be partially owner occupied not for holiday let but permanent residents.
Our view was of a car park and another hotel.
The pool area is very uneven as it is mainly grassed.The slabs that are there seem to be lifting and we had to move at one point so that the grass could be cut.
The lifeguard doubles as a bar tender and was not really able to watch the pool from where he was.
The hotel is in need of a makeover to bring it up to date.

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank gillyflower18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 11 November 2017

Dear guest,
We thank you for your review and for having been our guests. We regret very much that we did not meet your full approval . Although we are very surprised at some of your comments. Our staff normally is considered as very helpful by our guests and especially the reception staff does speak English. There is a deposit to be paid for the remote controller, which is quite usual also in other properties. The facilities that are offered are correctly featured in the description. In our hotel, pets are welcome, of course, always on request and guests must commit themselves to follow our house rules. Our lifeguard is,while on duty, perfectly controlling the situation of the pool area and fulfills all official requirements. Your opinion is of course taken into consideration by all of us.
José Cruz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

Stayed here for one week self-catering. Cannot fault the place for tidiness and cleanliness. The staff are very helpful and friendly. We had a ground floor room looking out over the gardens which were magnificent. The gardener is out early each morning (except Sunday) doing his maintenance; watering, collecting leaves, pruning,etc. The rooms are cleaned every day and the replacement bed linen and towels can only be described as pristine.
There appeared to be some maintenance or refurbishment going on while we were there. Parts of the walls in the corridor looked to have been prepared for some re-plastering or painting and some of the skirting boards had been removed. There was also a gentleman visible in some of the rooms touching up some of the paintwork.
The rooms are spacious and well laid out. Everything in the room works.
On the hotel amenities side we didn't use very much as we tended to spend our time walking around the town or on the sea front. There is a restaurant and bar which looked quite good. There is also a pool bar which was well used by those on the loungers. We used the TV which required a 10euro deposit for a remote. We like to watch the news in the morning and evening. Unfortunately, the usual news channels seemed to be the only English channels available since the remainder catered mainly for Spanish or German guests. There is also Wi-Fi which again we didn't used but, I believe, costs 4euros for an access code.
I have one or two very, very, very small gripes. Firstly, our patio door tended to stick on the runners and was quite difficult to open. However, this is nothing a screwdriver and a bit of grease couldn't cure. The electric kettle didn't seem to have an automatic cut-off when boiling so we had to keep a wary eye on it when making a cuppa. Lastly, there was a filter coffee machine in the room which we will never use. I would have much preferred a toaster.
I did see some cockroaches which were quickly dealt with and there were considerably less at the Tiede Mar than some other Canary Island apartments I have stayed at.
All in all this is a lovely place to stay and I would certainly recommend to others and would certainly stay again.

Stayed: October 2017
2  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 11 November 2017

Dear David,
We are sorry for the delay in answering your review. Thank you very much for having taken your time in writing it. Certainly, it will be of help for other travellers. We have of course taken into account your suggestions, because it is our aim to provide the best possible service to our guests. We are thrilled that there were many issues that did meet your approval and of course it will be a pleasure for me and my team to welcome you again, whenever you wish to stay with us. Meanwhile thank you for having been our guests this time.
José Cruz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

hotel in good area,very pleasant,easy for taxis,buses.lovely bars andsupermarkets.botanical gardens.comfortable shaded pool area.we would certainly visit again.jolly good holiday i recommend this hotel for any age group.very convenient.

Room Tip: we were on third floor facing the road it was good to watch people.
  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank robertfeacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 5 November 2017

Dear Robert,

Thank you very much for your kind review which is highly appreciated by me and my team. We are delighted that you enjoyed your place and that we met your approval. Thank you for having been our guests and recommending us to other travellers.
We would be most happy to welcome you again in the future.
José Cruz,
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

Despite some bad reviews we had a lovely time from 29th sept until 7th oct 2017.
Staff are friendly, food good, we were self catering. Yes you are at the top of the hills. 230 steps to be precise but all in all a nice hotel for a good price. Only downside is the noise on the front road apartments. Get some double glazing in would sort

Stayed: October 2017, travelled as a couple
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 11 October 2017

Dear David,
Thank you ever so much for your kind review and for having been our guests. We are pleased to read that you had a good time with us. Indeed, our hotel is located in La Paz area and one can reach down town over steps. But taxis are very cheap and also the local buses. Perhaps if you wish to stay with us again, book a pool view room. These rooms are very quiet if you prefer have it like this.
We would be happy to welcome you again.
José Cruz
Hotel Director

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Reviewed 4 October 2017

The hotel is in a lovely quiet location. With lots of shade around the swimming pool. Staff very friendly.Rooms have all you need.Food caters for all tastes. The main resort is down quite a steep hill we called it cardiac hill to come back up but there are plenty of taxis and buses to get you back to the hotel.Mobile phone service not good.Puerto de la crux is a very green area of Tenerife.

Room Tip: Over looking the pool
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel R, Director de Relaciones con Clientes at smartline Teide Mar, responded to this reviewResponded 11 October 2017

Dear Janet,
Than you ever so much for your kind review and for having been our guests . We are pleased to read that you enjoyed your stay with us. Yes you are right the hotel is located in La Paz area. Indeed you can take a walk down the hill, but as you say there are plenty of taxis and the taxi fare is extremely cheap. Beside of that there are plenty of small bars, restaurants and shops nearby. Puerto de la Cruz is in the green part of the Island and is a lovely small town, where travellers can get in touch with the local life.
It would be a pleasure for us to have you back again whenever you wish to stay with us.
José Cruz.
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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