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All reviews nice stay pushed together our room was spacious cost euros pool area the main square other hotels black sand bars and restaurants breakfast and dinner star hotel plenty of sunbeds sun loungers sea front tenerife internet
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Reviewed 4 January 2018

We went with another couple for a Christmas break. Both drivers had difficulty finding the hotel, which is one street back from the front. We both managed to park in the street, but we were fortunate to get parking nearby. The hotel is located a short walk from the front and the main square in the town.
Accommodation is in 3 blocks and both couples were in different blocks and 3 minutes away from the restaurant and reception Our room was spacious and had self catering facilities. The only criticism we had was that the room was cold at night and the mattress needed replacement. Fortunately we bought a small fan heater with us.
The outside pool and the gym looked good , but we did not try them out.
The staff were excellent and the food was good even though the hotel was fully booked and catering for Christmas.

Room Tip: Book early to get a room in the main block
  • Stayed: December 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank IrishPablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

Just returned from a 2 week stay at this hotel with a friend.

We opted for a "studio" . The "studio" consisted of spacious bedroom with two single beds which when pushed together made a king size. There was also a small kitchen area which had a table and two chairs. It also had a two ring hob, a microwave , an under the counter fridge, a kettle, a coffee and an electric juicer. The bathroom was also spacious with an over the bath shower. The balcony also had a bistro style table and two chairs which is where we ate breakfast, the only time we cooked.

The hotel grounds are well kept and the pool area and gardens are the ideal place for sunbathing 'tho I suspect when that hotel is really busy sun loungers would be at a premium. Take care though not to walk on the artificial grass bare footed as it is even hotter than the black sand.

I can't comment on the food as I didn't eat in the hotel but was advised that breakfast and dinner were euros 13 and 18 p.p. respectively.

If thinking of a studio bear in mind that the hotel do NOT equip it with the following:- tea towels, washing up liquid, dish cloth !!!

Another concern was having a shower. The bath was very, very slippy and would have benefited from having a non slip mat in the bath. Something the hotel might think about.

Whilst the room was serviced each day, with the exception of a Sunday, I suspect that the bed sheets were NOT changed as requested !!!

One slight irritation was having to pay to use the safe in the bedroom which cost euros 30 for two weeks. As I didn't want to carry passports, air tickets etc I had no option other that to pay. As most other hotels I've stayed at offer this for free perhaps this hotel should consider doing likewise.

You might be wondering if I'd use this hotel in future. The answer - YES I would

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank fatzcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aixa M, E-commerce Manager at Hotel RF San Borondon, responded to this reviewResponded 11 October 2017

Dear fatzcat,
Thank you for choosing Hotel RF San Borondon and for taking the time on writing a brief about your stay with us.
So detailed comment is really important and helpful for us and other Tripadvisor users.
We are happy to know in general hotel was to your liking and you would stay again with us.
Management has noted your comments to continue improving.
We hope welcoming you back again.
Kind regards,
Aixa M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

The hotel has a great location, its a 5 min walk to both the city centre and to the beach. There is no parking, which was a bit confusing since some booking pages says so, and it was difficult finding street parking.

I booked a room with a balcony, but didn't get it. The rooms are refurbished and nice. The bathroom was pretty big and tons of closet space. BUT there was no AC! This made sleeping really difficult, i had to open the windows and there was a lot of traffic noise outside my room at night, even though it was a generally quiet street.
On top of this housekeeping didn't change the sheets. They made the bed, but didn't change it and we were there for a week. They also kept taking back the extra towels i asked for so we had to ask again all the time. They dont have any towels by the pool.

There was also no minibar/fridge so we couldn't buy anything that needed to be in a fridge and drank warm water.

We had breakfast included, but only ate there once. It was OK food.

The pool was pretty big wich was really nice, and the temperature were perfect, i dont think it was heated. Saltwater.

I would consider staying with them again if i visit, but only if i can't find anything else of same quality and location with AC and minibar.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Mariam2189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aixa M, E-commerce Manager at Hotel RF San Borondon, responded to this reviewResponded 4 October 2017

Dear Mariam2189,
Thank you for choosing Hotel RF San Borondon and for taking the time on sharing a resume about your stay with us.
Your comments are really important to us due to help us knowing where to focus our continues improves.
We regret inconveniences caused during your stay. On the other hand, we are happy to know locatio, pool and in general hotel was to your liking.
We hope to welcome you back again.
Kind regards,
Aixa M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

This hotel is located 5 minutes walk form the black sand beach and 10 minutes from the centre.

We had a large room with a massive bed. The hotel has been mostly refurbished, our room was of modern decor and very comfortable. The breakfast offered a large choice.

There were plenty of sun beds and a good sized pool.

The town had plenty of restaurants and shops.

We went for a chill so spent a lot of time relaxing around the pool and soaking up the sun.

I would say once the refurbishment work has been completed this could be a 4 star hotel.

Stayed: April 2017, travelled as a couple
Thank Lin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aixa M, E-commerce Manager at Hotel RF San Borondon, responded to this reviewResponded 21 September 2017

Dear Lin K,
Thank you for sharing your experience lived in Hotel RF San Borondon.
We really effort to try to comply with the expectations of each of our clients, so are pleased to read so nice review and to know you had a nice stay with us.
It has been a pleasure accommodating you and hope to
welcome you back again.
Thank you for your punctuation.
Kind regards,
Aixa M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

I stayed in the hotel San Borondon for 5 days, it's a nice and clean enough hotel in Puerto de la Cruz, but it has some big deficiencies.

The biggest problem in our case was that rooms lack of air conditioner or fans, so you MUST sleep with all the windows open meaning you will have plenty of noise during night.

First night we listened for 1 hour how a neighbor or someone on the street was having sex.

Second night we hear a long fight of a young woman and his drunk boyfriend.

Third night some guys fouling and doing botellón at the street.

The hotel is cheap, but if you are staying at the latest floor (we were on the last.. The 4th) expect it to be really hot until 3am when everything starts to chill.

BTW I asked for a portable fan, they say they only have 1 fan for the whole (ridicule I think...) hotel and it's taken already.

The best thing about this hotel is the pool and its cheap, the food and drinks are regular you can eat much better downtown and cheaper, the worst is the lack of cooling system or simple fans on demand for the rooms.

Service and employees are very very kind.

Stayed: August 2017, travelled as a couple
1  Thank Luis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aixa M, E-commerce Manager at Hotel RF San Borondon, responded to this reviewResponded 20 September 2017

Dear Luis G,
Thank you for choosing Hotel RF San Borondon and for sharing your opinion about your stay with us.
We are happy to know hotel, service and employees were to your liking. On the other hand regret inconveniences caused by the hot.
Your comment is really helpful for our continues improves, and have noted them.
Hope to welcome you back again.
Kind regards,
Aixa M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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