The hotel was all a lovely stay at the first moment, staff were friendly and facilities were good. In a old city like Barcelona, a classic hotel like this is a good choice of stay. However, since I extend my stay on my arrival, I needa pay my fee on the third day morning ( I asked if I can do at the point of check-in but they said later) . I wasnt been told anytime before but on the third day morning 0830 by phone call. I already answered that I will do it when I leave to sight seeing later today. However, call come again at 10 say I needa go down and pay now as they are settling bill. It was so embrassing that I need to go down in my Pajamas and pay that fee in Lobby. What an experience. And later on when I back to hotel my room card is not working, mean they just remeber to collect my money so desperately but not updating my card. When I ask reception please renew the card, I been remind twice that I shouldnt keep the card with my phone (which I always seperate card in different pocket). They didnt even realize it is not my fault to have a not workable card. I had enough with this kind of hospitality. I am a frequent traveller and stay in different hotels in every part of the world and it s first time happen to me. I wont come to stay again as it really remarked in my whole travel memory and ruin my whole day.
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- Also Known As:
- Nouvel Hotel Barcelona