My partner and I arrived and checked in three days before Spain went into lock down due to COVID-19 and we stayed a total of 5 nights. The staff were calm, professional and kind throughout the entire experience, offering full refunds for any unused nights if guests wanted to leave early, and making all arrangements possible to make the remainder of our stay comfortable. They went out of their way to update guests on government announcements at every step of the way. They even prepared a to-go breakfast for us on our last morning free of charge, even though the breakfast room was closed (mandatory shutdown).
Some of the kindest staff who helped us directly, thank you to - Camille and Jose Luis of front desk, and Joaquim and Johanna from the kitchen.
This hotel exceeded all of our expectations and was excellent value, and we will stay here again when we come back to Barcelona (maybe next year!!). Location was amazing, we were only steps from many of the attractions we wanted to see. The cleanliness at the hotel was outstanding. The additional services like a small gym, rooftop pool and bar, onsite parking, downstairs seating in the sunshine and inside lounge were all maintained far above average.
We would highly recommend this hotel due to the amazing service we received in light of the events. Thank you Andante hotel and again to the staff!!More
- 1 (844) 631-0595
- Free Wifi