Dear rickjeabcn,
Thank you very much for taking time for sharing your opinion with on TripAdvisor and of course for choosing us to enjoy your stay in Sitges.
On one hand we are more than happy to read that you enjoyed your room and its incredible views of the Mediterranean Sea.
On the other hand, we would like to offer our sincere apologies, because you could not relax in the pool area as well you deserve. As well you may know, due to the “new reality” in Melia Hotels International we have developed a program called #StaySafewithMelia which is certified by Bureau Veritas; It has the main goal of guaranteeing the safety and well-being of our guests and our employers. Owing to that program, we had to proceed to reduce the inventory of the pool in order to maintain the safety distance of 2 meters between all the hammocks. However of that we do a fast waiting list which it does not take all day long, just a few minutes till the pool team find for a solution.
Please put in contact with us on mesitges@melia.com the next time that you decide to visit us and we will rest assure to book a balinese bed for you in our pool area, with the main goal that you feel comfortable and safe at the same time.
Once again, regret what happened and the whole team looks forward to having the opportunity to have you with us again.
Kind regards,
Laura Ramos | ME4YOU Agent