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“Dirty hotel in a good location”
Review of Ulises Hotel

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Ulises Hotel
Ranked #2 of 5 Hotels in Ceuta
Reviewed 12 January 2017

We have spent a week end with the family in Ulises hotel. The location is really good with nearby underground parking. Despite being in the center the hotel is not noisy. We got the family room with a practical and fun design and a balcony. Although the hotel room was clean this could not be said of the bathroom. The paper holder hangs from the wall, the bathtub is rusty and you have live cockroaches in the toilet which should never happen in a hotel like this.
The breakfast is basic and two out of two days both coffee machines were out of order so forget hot drinks. Despite complaints from the guests nothing was done so the solution is to get down to the bar and buy yourself some coffee. The dishes and glasses are all dirty like they were not washed at all. The remains of other food is stuck to the plates and glasses are barely transparent.
The evening receptionist was nice but daytime staff was unfriendly and did not even speak other than Spanish, which should not happen in a hotel that is rated this high.
Overall I would avoid Ulises hotel and will for sure opt for another solution when visiting Ceuta.

Room Tip: Get a room with sea view for a quiet night
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  • Stayed: November 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Geri301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Resp. Comercial at Ulises Hotel, responded to this reviewResponded 13 January 2017
Google Translation

Te agradecemos el tiempo que has dedicado en hacernos llegar tus comentarios. Lamentamos que tu estancia no haya sido plenamente satisfactoria y que no te hayas llevado la impresión que nos hubiese gustado de nuestro hotel. Por supuesto todos tus comentarios se han transmitido a los Departamentos correspondientes para que no vuelvan a repetirse en un futuro.
Esperamos que en tu próxima visita a Ceuta puedas darnos una oportunidad para hacerte cambiar de opinión
Hasta pronto!

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5 - 9 of 245 reviews

Reviewed 31 December 2016 via mobile

The hotel is in a perfect place, in the middle of the main shopping area surrounded by lots of shops and some cafes. The hotel is very clean and they put enough toiletries enough for all the persons in the room including new toothbrushes and razor kits. It is a bit pricy especially it doesn't include breakfast unless u pay more. When we arrived our room was not ready and we had to wait for around 2 hours waiting for our room to be cleaned plus it was lunch time so most of the shops were closed so we couldn't do anything but waiting. Our door card didn't operate properly and when we informed the reception desk no one fixed it. Other than that it was fine and the beds were comfortable.

Stayed: December 2016, travelled with family
Thank Sarah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Resp.Comercial at Ulises Hotel, responded to this reviewResponded 10 January 2017
Google Translation

Lamentamos que tu estancia no haya sido todo lo satisfactoria que esperabas. Trabajamos muy duro cada día con el único objetivo de que nuestros clientes se sientan como en casa.
Esperamos que puedas volver pronto a Ceuta y puedas darnos una nueva oportunidad de demostrártelo. Hasta pronto!

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Reviewed 18 October 2016

Ceuta it`s the last bastion of Europe/Spain in Africa.......very good food, the prices are low and the conditions at Ulises Hotel are almost perfect. The breakfast could be just a little improved....the people are also friendly.......so enjoy your trip.

  • Stayed: May 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Mircea20152015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Resp.Comercial at Ulises Hotel, responded to this reviewResponded 4 November 2016
Google Translation

Nos encanta saber que tu visita a Ceuta ha sido tan agradable y que hayas querido compartirla con todos nosotros. Esperamos que en tu próxima visita a Ceuta puedas alojarte de nuevo con nosotros. Hasta pronto!

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Reviewed 2 October 2016

Very pleasant reception staff, comfortable room nicely decorated, no problems with hot water. Good location. Didn't use the pool as until our last day it was dirty, once cleaned it looked ok but too late for us to use it. Only disappointment was breakfast which, despite a very pleasant waiter trying his best to advise that there would be bread rolls eventually and should he cook us some eggs as those for the buffet weren't ready etc, this was not the standard you should expect from a 4* hotel. No cold milk readily available for tea, uncooked bacon in the heated trays, hot drinks machines not working etc. If you are happy with cold products it's not too bad but the hot buffet needs reassessing. Overall I would recommend the hotel but would consider going elsewhere for breakfast.

Room Tip: If sea view is required request rooms on higher floors, 6 upwards.
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  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Resp. Comercial at Ulises Hotel, responded to this reviewResponded 3 October 2016
Google Translation

Gracias por el tiempo que has dedicado en compartir su experiencia. Lamentamos que el desayuno no cumpliera tus expectativas, informaremos al Departamento responsable y tomaremos nota de tus comentarios para que incidentes de este tipo no vuelvan a repertirse. Esperamos que puedas darnos una nueva oportunidad muy pronto!

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Reviewed 11 September 2016 via mobile

Staff was very friendly . No issues communicating whatsoever. Hotel close to everything you wanna be close to. Tapas places all around. Shops too. Breakfast was great. Rooms were very Nice, clean and comfy...
I do second the other comment regarding cold water in the showers...all the time :)
But no biggie. Overall for the price : super nice stay.

Stayed: January 2016, travelled with family
1  Thank SarrahSana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, Resp. Comercial at Ulises Hotel, responded to this reviewResponded 12 September 2016
Google Translation

Gracias por tus amables palabras, nos encanta que hayas compartido con nosotros tu experiencia y sobre todo que te hayas sentido tan bien en nuestro hotel. Esperamos que puedas repetir la experiencia muy pronto!

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Additional Information about Ulises Hotel

Address: Calle Camoens 5, 51001 Ceuta, Spain
Region: Spain > Ceuta
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Ceuta
Price Range: $113 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ulises Hotel 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Ulises Hotel Ceuta

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