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All reviews close to the airport free shuttle shuttle service great hotel airport hotel next morning an overnight stay an early flight between flights spacious room breakfast buffet modern hotel terminal spain proximity euro metro
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8 - 13 of 3,947 reviews
Reviewed 17 October 2022

Stayed in this hotel for one night . Picked for its proximity to the airport and the airport shuttle.
The young lady at the reception desk checked me in fast and I was on my way to search for my room.....
The room I was given was #144, and upon exiting the elevator I went on a journey to find it. Apparently the room is not in line with all others, but is a stand-alone room facing inwards.. Decent size and all, but dark and no window to the outside. Instead , it is open to some inner space with no direct light. Didnt feel like spending even one day there, so I went back to the front desk and asked to change the room. The young gentleman at the desk gave me another room on the spot. this time it had a window to the outside and was much better.
One thing that is both good and bad - the corridors are equipped with motion sensors, so you walk in the dark corridors till the sensors pick you up and turn on the lights. Efficient and energy saving, yet annoying.. but OK, not a big deal.
The food at the restaurant is good and the staff is friendly and attentive.
Bathroom is decent and clean, but has nothing but towels and hand soap dispenser. No shampoo, no shower gel. There are no glasses or cups anywhere on the vanity either, so brush your teeth by bending down to the faucet.
The bed - nothing fancy but functional. Mine was making some noises, but I was too tired to care.
The free shuttle is a definite bonus, make sure you book in advance upon arrival.
Overall, not bad for the money. Nothing fancy but functional.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank univprofTO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roberto Sobrino, Atención al cliente/recepción at Hotel Nuevo Boston, responded to this reviewResponded 18 October 2022

Dear Univprof,

First of all thank you for your indeep review, as this makes us improve and our main goal in that our customers feel at home.

We are glad that you enjoyed your overall stay, and that you find our shuttle to the airport useful and our staff friendly and efficient.

We take note of your comments and suggestions of course, and we would as well like to clarify that you can find glasses inside the minibar in the room, and that you can request basic amenities to our front desk 24 hours.

We also hope that you can visit us again in the near future, and to that end, we will like to let you know that on our website we have the benefits program for our regular customers NB REWARDS with which you can have additional discounts on the best available rate throughout the year and more offers and benefits.

For any questions, do not hesitate to contact us.

Kind regards and thank you very much for your time and feedback.

Roberto Sobrino
Reception Manager / Rooms Division Manager
Hotel Nuevo Boston ****
Avda. Aragón 332 • 28022 Madrid Tlf: 917481613 • Fax: 917481606

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2022

A great value for the money. The hotel was clean and well-run. Our room had a comfortable bed The restaurant food was quite good. The staff were very accommodating . The airport shuttle was on time so that we made our flight with time to spare.

Date of stay: October 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank edow3305
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roberto Sobrino, Atención al cliente/recepción at Hotel Nuevo Boston, responded to this reviewResponded 14 October 2022

Dear Eow,

We are glad that our enjoyed your stay with us in all aspects,and that our staff was helpful and friendly. Its is also a pleasure to read that will consider us for future reservations, and we hope to see you in the near future.

To that end, we will like to let you know that on our website we have the benefits program for our regular customers NB REWARDS with which you can have additional discounts on the best available rate throughout the year and more offers and benefits.

For any questions, do not hesitate to contact us.

Kind regards and thank you very much for your time and feedback.

Roberto Sobrino
Reception Manager / Rooms Division Manager
Hotel Nuevo Boston ****
Avda. Aragón 332 • 28022 Madrid Tlf: 917481613 • Fax: 917481606

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2022

I liked my room, my bathroom, the bathtub, the view of the pool, the electric kettle and the airport shuttle. I did not like that the shuttle was booked for the next morning. Overall I thought the hotel was great value for money.

Date of stay: October 2022
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank Kerryrain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roberto Sobrino, Atención al cliente/recepción at Hotel Nuevo Boston, responded to this reviewResponded 14 October 2022

Dear Kerryrain,

We are glad that our enjoyed your stay with us in all aspects,and that our staff was helpful and friendly. Its is also a pleasure to read that will consider us for future reservations, and we hope to see you in the near future.

To that end, we will like to let you know that on our website we have the benefits program for our regular customers NB REWARDS with which you can have additional discounts on the best available rate throughout the year and more offers and benefits.

For any questions, do not hesitate to contact us.

Kind regards and thank you very much for your time and feedback.

Roberto Sobrino
Reception Manager / Rooms Division Manager
Hotel Nuevo Boston ****
Avda. Aragón 332 • 28022 Madrid Tlf: 917481613 • Fax: 917481606

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2022

Modern and comfortable hotel with complimentary shuttle ... maybe 10 min journey. (The instructions at the airport on how to find the bus could be clearer however). I stayed before the long flight home to Australia, found the room and bed super comfortable, everything worked perfectly and had a lovely dinner at the restaurant. Would not hesitate to stay here again.

Date of stay: October 2022
    • Value
    • Location
    • Service
1  Thank Jo W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roberto Sobrino, Atención al cliente/recepción at Hotel Nuevo Boston, responded to this reviewResponded 10 October 2022

Dear Jo,

We are glad that our enjoyed your stay with us in all aspects,and that our staff was helpful and friendly. Its is also a pleasure to read that will consider us for future reservations, and we hope to see you in the near future.

To that end, we will like to let you know that on our website we have the benefits program for our regular customers NB REWARDS with which you can have additional discounts on the best available rate throughout the year and more offers and benefits.

For any questions, do not hesitate to contact us.

Kind regards and thank you very much for your time and feedback.

Roberto Sobrino
Reception Manager / Rooms Division Manager
Hotel Nuevo Boston ****
Avda. Aragón 332 • 28022 Madrid Tlf: 917481613 • Fax: 917481606

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2022

There are definitely pros and cons to this hotel. Location wise it is very close to the airport, although we waited 40 mins for the hotel shuttle pick up which is a bit annoying. The vegetarian options in the hotel restaurant were very limited and the pasta dish was of very poor quality! The gym was nice, although on the smaller side and very crammed. Staff were very friendly and helpful, and provided us an iron and board upon request. Rooms were clean and of decent size.

Date of stay: September 2022
Thank 38nadinf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roberto Sobrino, Atención al cliente/recepción at Hotel Nuevo Boston, responded to this reviewResponded 25 September 2022

Dear Nadinf,

First of all thank you for your time and feedback. We are glad that you enjoyed your overall stay, and that our staff was helpful and friendly. We also take good note of your observations, and we are sorry that our shuttle was delayed. Normally our waiting time is from 5 to 25 minutes, so we understand your particular case was either was a mistake on our side, or a traffic related incident.

We hope that you can visit us again in the near future and to that end, we would like to let you know that on our website we have the benefits program for our regular customers NB REWARDS with which you can have additional discounts on the best available rate throughout the year and more offers and benefits.

For any questions, do not hesitate to contact us

Kind regards and see you soon.

Roberto Sobrino
Reception Manager / Rooms Division Manager
Hotel Nuevo Boston ****
Avda. Aragón 332 • 28022 Madrid Tlf: 917481613 • Fax: 917481606

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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