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828
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22
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Traveller rating
828
158
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22
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All reviews gay hotel rooftop pool black lace friendly hotel a great stay an upgrade comfy bed premium room location is great the ground floor great room central location the heart of the city gym atocha spain minibar
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8 - 13 of 1,075 reviews
Reviewed 22 October 2022

Very nice hotel and rooms, staff is very friendly thanks Jaime!
Position is great next to the center, they offer very cozy and cool design rooms. Everything is very clean and comfortable, definitely recommended!

Date of stay: October 2022
Trip type: Travelled solo
Thank AleGuar_91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jaime Garcia-Morato Reimunde, Director General at Axel Hotel Madrid, responded to this reviewResponded 24 October 2022

Dear AleGuar_91 ,

Thank you for your wonderful review on behalf of the entire Axel Hotel Madrid team.

We are very happy to have met your expectations and to know that everything has been to your liking.

Our personalized service is one of our key points and all the team is always ready to bring the best Axel Experience to all our guest.

We hope to see you soon again!

An affectionate greeting!

Jaime Garcia-Morato R.
General manager.
Hotel Axel Madrid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2022

I had a great time at Axel hotel in Madrid. All of the staff was very pleasant and helpful starting from the managers Jaime and Ivan to the bartenders Valentin, Nestor, Joanna and the rest who made my stay very enjoyable. The rooftop pool is something worth checking out. It is very fun and I met lots of new friends there. My room was clean, housekeeping staff very helpful. I recommend this hotel to anyone. It is also walking distance to all attractions and night life. Highly recommended.

Date of stay: October 2022
Trip type: Travelled solo
Thank danielaQ9838CQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jaime Garcia-Morato Reimunde, Director General at Axel Hotel Madrid, responded to this reviewResponded 24 October 2022

Dear Daniela,

Thank you for your wonderful review on behalf of the entire Axel Hotel Madrid team.

We are very happy to have met your expectations and to know that everything has been to your liking.

Our personalized service is one of our key points and all the team is always ready to bring the best Axel Experience to all our guest.

We hope to see you soon again!

An affectionate greeting!

Jaime Garcia-Morato R.
General manager.
Hotel Axel Madrid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2022 via mobile

Gave us a free upgrade to room 6 and wow what a room
Lots of space lots of lovely soaps and stuff
Breakfast was really delicious- the juices meats cheeses croissants breads fruit everything
Sky bar was fun and got a free glasss of cava to start the evening off - fab view from roof bar

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank johnsE9330QJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jaime Garcia-Morato Reimunde, Director General at Axel Hotel Madrid, responded to this reviewResponded 6 October 2022

Dear John ,

Thank you for your wonderful review on behalf of the entire Axel Hotel Madrid team.

We are very happy to have met your expectations and to know that everything has been to your liking.

Our personalized service is one of our key points and all the team is always ready to bring the best Axel Experience to all our guest.

We hope to see you soon again!

An affectionate greeting!

Jaime Garcia-Morato R.
General manager.
Hotel Axel Madrid

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2022

Not just heterofriendly but a pan friendly place to stay. A fun rooftop bar and pool area. A permissive and funky Bala Perdida club in the basement.

A little bit of road noise and noise from the club if you're not in a party mindset.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank 87ciarant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jaime Garcia-Morato Reimunde, Director General at Axel Hotel Madrid, responded to this reviewResponded 26 September 2022

Dear 87ciarant;

Thanks so much for your great comment on behalf of all of us at Axel Hotel Madrid.

We are very glad to know that we meet your expectations and all was to your liking.

As you said, we are a place that is for everybody regardless of their gender identity or sexual orientation. A safe place to welcome everybody.

We apologize if there was some noise, we are working in order to isolate the basement and provide a much better Axel Experience to all of you.

We are all looking forward to welcome you back very soon on your next visit to Madrid.

Kind regards

Jaime García-Morato R.
General Manger.
Axel Hotel Madrid.

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Reviewed 14 September 2022 via mobile

Loved everything about the hotel, from the decor to the accommodations to the bar on the rooftop. The staff cannot be more friendly and helpful.
They made me feel right at home.
The options for breakfast area many...always fresh...

Date of stay: September 2022
Trip type: Travelled with friends
Thank 538andr_so
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jaime Garcia-Morato Reimunde, General Manager at Axel Hotel Madrid, responded to this reviewResponded 15 September 2022

Dear 538andr_so;

Thanks for such a great review.

We are very glad to know that everything was under your expectations and to your liking.

Our hotel is different and make our guests feel comfortable is always our priority.

We hope to see you very soon on your next trip to Madrid, I`m sure you can feel the Axel Experience once again.

Kind regards

Jaime García-Morato R.
General Manager
Axel Hotel Madrid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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