Dear Guest,
Thank you for taking the time to give us your feedback and for expressing your concerns.
At RIU Hotels & Resorts, we strive to provide our guests with exceptional service and wonderful memories.
While we are sorry the surrounding noise disturbed you, we are aware that this is one aspect of that which may impact some guests, but we hope you can understand we are unable to control noise around us. We do our best to manage this, and for this reason all our rooms are built considering the legal requirements regarding insulation.
As you can well imagine, we are very disappointed to read that we were not able to please you. We will share your message appropriately with our management team.
We would like the opportunity to welcome you back in the near future in order to provide a more superior experience, proving that your unsatisfactory stay was an exception!
With our best wishes we remain,
Hotel Riu Plaza España
Online Reputation Manager