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All reviews rooftop bar glass bridge hotel guests beautiful hotel big hotel outdoor pool metro station hotel breakfast churros breakfast was excellent lovely room visiting madrid perfect stay would highly recommend this hotel top floor reception staff location was perfect
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Reviewed 2 March 2022 via mobile

Lovely building and great location however too large and impersonal. Late check in (15hr) and early check-out at out (11am).

Only 6 small lifts and at peak times can wait up to 8 or 9 minutes for one.

Breakfast is great with a huge selection on offer.

It is the second time I have stayed here but would not stay again.

Date of stay: March 2022
Trip type: Travelled with family
Thank jusc2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 10 March 2022

Dear jusc2022,

Thank you for your comment and for choosing us once again.
We are pleased to know that you enjoyed the convenient and comfortable location of our hotel.
We are also pleased that you will enjoy our wide gastronomic offer served at breakfast.
However, on the other hand we are sorry for your inconvenience in reference to waiting for the elevators.
We take note of your comments and sincerely hope that you will give us another opportunity to welcome you in one of our facilities.

Yours sincerely,
Hotel Riu Plaza España
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2022

The best way to start your day is with a good breakfast. The Hotel Riu provides a worthy buffet including gluten-free options for making toast. All foods are listed with their allergens so you can be informed. You will not go away hungry from here. Highlights include smoothies, yogurt, Spanish omelets, cheese and meat board, gluten-free pastries with hot chocolate.
The 360-bar has an amazing view! For the brave, they also have a glass floor in a small area. You could take your children up here just to look around or for an afternoon snack. The drinks were great.
At the end of the night, you'll want a good night's sleep. The hotel king-size bed was comfortable and provided the comfort to refresh.
Another notable advantages were the location. The metro stop was right outside the front door. The Plaza Espana was nice for a walk to either the Royal Palace and Temple Debod. The Grand Via is a little like Times Square with lots of action.
The front desk was able to provide appointments to have the necessary COVID tests required for our return. They provided quick service and security for our luggage upon early arrival.
I highly recommend staying here for your visit to Madrid.

Room tip: Ask for an upper-floor room with a view of the plaza. (above floor 10.)
Date of stay: February 2022
    • Value
    • Sleep Quality
    • Service
Thank MichelleinMA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 February 2022 via mobile

The worst hotel in the world, I booked A room with a KING SIZE BED they give us a room with two twin beds which I discover when I got to the room
I call the front desk ask to get the room that I had booked then the RUDE front desk woman tells me that they are fully booked and that the bed size is based on availability, that's something unheard of to me, I call American Express so they could deal with them directly and get me the room that they had booked for me, hotel manage to get a room for the next day, but they wanted us to get out of the twin bed room by 10:00 AM wait until after 3:00 PM to get the other room that did make any sense to us
we spent two days very uncomfortable sheets were like sandpaper
overall That was the WORST EXPERIENCE EVER
ZERO CUSTOMER SERVICE

Date of stay: February 2022
Trip type: Travelled as a couple
2  Thank Norayoyo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 9 March 2022

Dear Norayoyo,

Thank you for sharing your feedback.

It is truly disappointing to hear that you encountered the above mentioned inconveniences, and that you did not feel well attended by one of our Front desk staff members, as our goal is to make all of our guests´ stay memorable, exceeding expectations as we deliver quality service.

Bed and room requests are always subject to availability. However, our Front Desk team does its bests to satisfy and accommodate all requests from our valued guests. We apologize for the inconvenience regarding this.

Please rest assured that we have shared your comments with the corresponding department to reassure the standards are being met.

We hope that you will give us the opportunity to welcome you again at our resort and share the best experience.

Sincerely,

Hotel Riu Plaza España
Online Reputation Manager

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Reviewed 25 February 2022

A dreadful hotel from start to finish, tiers run down rooms, a car park which fits nothing bigger than a matchbox, no concept of customer service and an interminable wait for the lifts.

Would not recommend.

Date of stay: February 2022
Trip type: Travelled as a couple
Thank NickG187069
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 8 March 2022

Dear NickG187069,

Thank you for sharing your feedback.

It is truly disappointing to hear that you encountered the above mentioned inconveniences, as our goal is to make all of our guests´ stay memorable, exceeding expectations as we deliver quality service.

We hope that you will give us the opportunity to welcome you again at our resort and share the best experience.

Sincerely,

Hotel Riu Plaza España
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2022 via mobile

A nice hotel and well placed, sadly our stay has been ruined by loud a constant construction and drilling works which commence at around 7:45am. Travelling and staying with a young family this has meant a disturbed stay. Even more worrying is the fact we were ignored by reception and management and told “unfortunately these construction noises come from commercial premises that do not belong to the hotel. Also they have all the permissions granted”. A lame excuse for what is supposed to be a top hotel.

Date of stay: February 2022
Trip type: Travelled with family
1  Thank Aman2000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana, responded to this reviewResponded 4 March 2022

Dear Guest,

Thank you for taking the time to give us your feedback and for expressing your concerns.

At RIU Hotels & Resorts, we strive to provide our guests with exceptional service and wonderful memories.

While we are sorry the surrounding noise disturbed you, we are aware that this is one aspect of that which may impact some guests, but we hope you can understand we are unable to control noise around us. We do our best to manage this, and for this reason all our rooms are built considering the legal requirements regarding insulation.

As you can well imagine, we are very disappointed to read that we were not able to please you. We will share your message appropriately with our management team.

We would like the opportunity to welcome you back in the near future in order to provide a more superior experience, proving that your unsatisfactory stay was an exception!

With our best wishes we remain,

Hotel Riu Plaza España
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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