Stayed here for my sisters 30th and it was lovely, great location, wonderful roof top pool.
Staff were so friendly, roof top bar also a huge highlight.
Breakfast was lovely as well plenty of choice.
Would definitely recommend staying here.More
Only YOU Hotels
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Only YOU Hotels
I can't say enough about the fantastic location of this property as well as the care and attention shown by every single hotel staff member we encountered! From the moment you enter the door staff are wonderful, Luis and Kenny did a spectacular job in assisting us. The property is beautiful, centrally located and the rooms are very clean and efficient.
Dear Warfield,
We thank you very much on behalf of our beautiful staff, who are delighted when their efforts are appreciated.
It is wonderful to learn you liked it.
We will be waiting to see you again very soon!
Loving Regards!
Hotel RIU Plaza España
Online Reputation Manager
From the staff to the location to the amenities, everything was outstanding. I will must definitely book this hotel again on my next trip. I booked a room with a terrace and the view was amazing. The food and drinkings on the rooftop were also superb
Dear Vanessajimenez8,
We are very pleased to read your kind comments and to know that you have positively valued different aspects of the hotel.
We hope that you will visit us again soon and be able to offer you another great and unforgettable experience with us.
Kind regards,
Hotel Riu Plaza España
Online Reputation Manager
Location, scenery, room...great...but as with some 5-star hotels, some arrogant staff. I did email them after my stay...no reply. I was challenged brining in my partner (room was booked for 2 under my name) and at breakfast I was told to pay for my partners breakfast (not allowed to put it on the room) ...and had to reclaim off reception. These incidents took place in front of my partner and were very public...embarrassing
Dear Fisherkingmitchell,
Thank you very much for staying with us.
We really appreciate your feedback, we will take note when making the right arrangements.
Please accept our apologies.
Hoping to be able to host you again soon.
Kind Greetings,
Hotel RIU Plaza España
Online Reputation Management
Beautiful hotel and rooms. Great breakfast and reception staff. Only downside I found was the amount of doorman/acuity who were often very rude and did not provide a warm reception. They often looked you up and down.
Dear Evans,
Thank you very much for staying with us and sharing your great ratings, however, we are sorry to learn this aspect made your stay less pleasant.
We would like to explain that our security staff team duty is ensuring the peace and safety of our guests, unfortunately, with a capacity of more than 1,164 guests, this becomes a complicated task.
We would like to apologize if you felt unwelcome, we always kindly ask our guests for their understanding.
Nonetheless, your observations are taken into account and passed on to all the General Management.
Kind Greetings,
Hotel RIU Plaza España
Online Reputation Management
We liked the hotel the staff were were friendly, we felt very secured.
it was clean well lighted with decoration making it very lively and welcoming.
Elevators were equipped with technology so the non-occupant would get access.
Dear Nooruddin H.,
Thank you very much!
It is wonderful to read you enjoyed your stay.
Best wishes and be back soon!
Hotel RIU Plaza España
Online Reputation Management
