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“Recommended!”
Review of HOTEL OPERA

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HOTEL OPERA
Ranked #141 of 441 Hotels in Madrid
Certificate of Excellence
Reviewed 8 September 2017

Nice hotel, good location 2 minutes walking from Opera Metro station and royal palace, 10 minutes walking from Gran Via, Plaza Mayor and all other central places.
We got room 507 on 5th floor which was good and quite. Large, clean and very good for our needs.
Reception staff were ok. Not the nicest but did the minimum they are required to. (some of them were nicer).
We ate breakfast in the hotel buffet only 2 mornings of our stay. (other times ate outside in caffes/restaurants). The guy in the breakfast is really nice and welcoming. Breakfast was good, cost 8.5 Euro per person.
There is also a restaurant in the hotel with a nice terrace, looked nice. but we didn't eat there so I can't recommend.
In general hotel was good and recommended.

Room Tip: We had 5th floor - was quite and good. In each floor there are 2 rooms just next to the elevator - t...
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  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Efrat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel C, Director de Relaciones con Clientes at HOTEL OPERA, responded to this reviewResponded 11 September 2017

Dear guest,

Thank you very much for your kind comments!

We are especially pleased that the staff, location and rooms and services were of your total satisfaction. We really hope to have the chance to welcoming you back in the near future.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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30 - 34 of 1,253 reviews

Reviewed 8 September 2017 via mobile

Hotel rooms are small and dirty. Cracks in wall, peeling wall paper, air condition controlled by front desk vs room. Hotel is labeled as 4 star... barely a 2 star hotel in reality. Plenty of other places to stay... GO ELSEWHERE!!!!

Stayed: September 2017, travelled as a couple
1  Thank Rsh33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel C, Director de Relaciones con Clientes at HOTEL OPERA, responded to this reviewResponded 11 September 2017

Dear guest,

We would like to thank you for having taken the time to comment and we sincerely apologise about all the inconveniences you faced during your stay at the Ópera Hotel. Thank you for your review, we will try to improve the impression we gave to you if you give us a second chance in the future.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

We were here for 3 nights. All the staff were incredibly friendly and helpful. It is situated only a one minute walk from the Opera Metro. We took the Metro from the airport only having to change twice (if the #5 line is open). Don't forget you gave to pay a supplement to use the airport Metro line.

Stayed: August 2017, travelled as a couple
Thank Del H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel C, Director de Relaciones con Clientes at HOTEL OPERA, responded to this reviewResponded 11 September 2017

Dear guest,

We would like to thank you for having taken the time to comment on your recent stay at Ópera Hotel. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

The Hotel Opera was booked by us as part of a British Airways flights and hotel package and advertises itself as a four star.

Upon arrival reception staff were very friendly and got us checked in quickly advising us of the buffet breakfast on offer in the café which is attached to the hotel which I can’t comment on as we were room only.

We were told we were on the 9th floor and when we reached our level it was evident that this was the top floor, there were only another 3 or so rooms on the floor and a gym and sauna, which again we didn’t make use of during our short stay.

I must admit that we were slightly disappointed on entering the room in the fact that the only widows were Velux, 4 in the bedroom and one in the bathroom so there was basically no view from our room whatsoever unless you stuck your head up through the window and peered around. This is because the rooms are in the roof itself and as we were on a corner it didn’t just slope on one side it sloped in the corner too – a really bizarre shaped hotel room! I’ve noticed from some other reviews on here that some people on the 9th floor say they had Jacuzzi baths/hot tubs but this was not the case in our room, we just had an ensuite shower with toilet and washbasin – no bath. There were also twin beds side by side in the room with a small double bed, decent sized flat screen TV, a desk and chair with a well-stocked, fairly priced minibar and a wardrobe with a safe, small hanging space and shelving, there is no drawer space in the room.

The room itself was clean and decorated to a modern standard with comfortable beds and soft towels. The shower operated fine and there were no issues with water pressure or temperature and there were little kits in the bathroom of shaving sets, toothbrushes and toothpaste, comb etc. the only thing really missing was body lotion.
The bar is currently closed as it looks like its undergoing refurbishment which we weren’t informed of prior to booking although the attaching café is open until around midnight and sold a selection of drinks and cocktails at reasonable prices. I note a previous reviewer’s comments about the café staff being rude and their English not being every good. On the contrary the staff were very friendly and polite, their English isn’t at an amazing standard but to be fair that’s a pretty arrogant attitude to take when you’re a visitor in their country – do you expect them to be fluent in every language of every country from which they get visitors? This is Madrid after all, not Majorca!

All in all the Opera is a nice hotel and its location is perfect for walking around the centre of Madrid, there’s a taxi rank and a Metro station just around the corner too if you’re planning on going further afield. I would stay again but only if it was a room lower than the 9th floor.

Stayed: August 2017
Thank Clairelouwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel C, Director de Relaciones con Clientes at HOTEL OPERA, responded to this reviewResponded 8 September 2017

Dear Claire,

Thank you very much for your comments!! We are especially pleased that the staff, location and rooms and services were of your total satisfaction.
We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

If you want to sweat, book a room here. The lobby controls the air condition so dont bother adjusting the thermostat. The floors were not appealing and very noisy. You can hear people in the lobby walking and doors close very loudly so dont. Other getting a good night sleep. Too close to the main square so more noise. Will never stay here again. Aside from good location, still will stay elsewhere.

Stayed: August 2017, travelled with family
Thank TravelinGal918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel C, Director de Relaciones con Clientes at HOTEL OPERA, responded to this reviewResponded 8 September 2017

Dear guest,

We would like to thank you for taking the time to comment on your recent stay at Ópera Hotel. We are sorry to read your comments about all the issues you mentioned. Our only aim is try to do our best in all areas, and not being able to fulfill your complete satisfaction, for us, is a way of knowing that we must pay more attention to details. That is why, we kindly ask for your apologies.

We will try to improve the impression we gave to you if you give us a second chance in the future.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HOTEL OPERA

Address: Calle Cuesta Santo Domingo, 2, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#86 Business Hotel in Madrid
#92 Romantic Hotel in Madrid
#96 Luxury Hotel in Madrid
Price Range: $110 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HOTEL OPERA 4*
Number of rooms: 79
Official Description (provided by the hotel):
We want to be YOUR HOME in Madrid.We have created new and different rooms which are warm and homey. Our staff are pleasant and friendly with a willingness to help you.From our unique location in the best district of the city centre of Madrid, you can stroll through the streets, admire the buildings, squares, small corners and gardens of our attractive and vibrant city which invites you walk around it.We are your home in the heart of Madrid. ... more   less 
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Also Known As:
Hotel Opera Hotel Madrid
Opera Hotel Madrid

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