Thank you for your visit, Christian. We are sorry that we have not been able to satisfy strictly personal expectations that, as you yourself indicate, could perhaps have been conditioned by that negative feeling that you mention having felt even before visiting our facilities.
Hotel Mayorazgo has a long history in quality tourism in Madrid, although this is not an obstacle for our Clients to enjoy completely renovated facilities, with the care in detail and that perfect fusion between the elegant tribute to traditions most authentic Madrid that define us and the modernist style.
On specific occasions and due to the large influx of visitors, our hall can register a high traffic of people and luggage. The option of checking in online, or the professionalism and efficiency of our reception department, however, limit any wait as much as possible, although we are always happy to provide the best service and answer any questions or doubts that they transmit to us
All our rooms are perfectly adapted to the dimensions established in current regulations, even exceeding those measures. Indeed, the private and perfectly conditioned terraces that many of them have are an additional service that is always highly valued by our Clients.
We hope you can change your mind, we would like to welcome you back and prepare a stay that is as personalized as possible based on the indications included in your reservation.
Best regards.

Dear Customer,
We are sorry for the loss of your rings, although we can only express our most complete disagreement and deep disappointment with your assessments regarding the treatment we gave you.
In no case, whatever the reason for the comment that you send us, do we qualify a Client with that qualification that you quote. Absolute respect and the predisposition to provide advice and immediate help in the event of any doubt or problem that is brought to us define us, as countless opinions on this and other platforms record.
We did so in his case as well.
Acting without delay, our housekeeper, together with another member of her team, carried out an exhaustive search of the room in your presence, which, as you doubtless remember, did not allow you to locate those rings that, according to you, had disappeared in your room.
On the other hand, simultaneously our reception team carried out a complete reading of the electronic lock of the room. That reading, without any doubt, showed how the only people who had access to the room were you and the maid who did the cleaning, nullifying the possibility of improper access, a circumstance that also demonstrated the fact that that the door showed no signs of having been forced.
Regarding the aforementioned waitress, she is a member of our team for more than 20 years who, in addition to the integrity that distinguishes us, accumulates countless expressions of appreciation and gratitude for her dedication and professional and personal value on the part of of our Clients.
In addition, as we also told you, once your stay was over, a new and even more exhaustive review of the different areas of the room was carried out, which, again, gave the same result: the aforementioned rings were not in the room. .
All of the above records the immediate help, explanations and guarantees that were made available to him and, at the same time, also that the aforementioned rings were not lost in the room.
Best regards.

Dear Customer,
We are sorry that our decorative style does not suit your personal tastes. We always appreciate the comments of our Clients and, of course, we respect them, being aware that the aesthetic plane arouses very different nuances of opinion.
However, on some occasions, ignorance can also exert a significant negative pressure when issuing these valuations. We consider your opinion to be a good example of this, insofar as it shows that you do not know at all the reasons that justify those aesthetic details that you mention.
In this regard, I inform you that Hotel Mayorazgo is a Madrid themed hotel, a truly different establishment whose renovated facilities pay an original and elegant tribute to the most emblematic places, characters and customs of Madrid. The common areas, the original uniformity that our staff wears, the gastronomic proposals, the musical echoes, the exclusive fragrance and, of course, each of the 200 rooms recreate and fuse the most famous traditions of the city with the character of a great city. modern and cosmopolitan that defines it today.
Your room, by way of example, is our particular tribute to the main and great logistics center where the best food raw materials from the best national and international markets are received and put up for sale. A true icon to which we pay homage with a decorative theme fully consistent with the important and recognized activity that takes place in its facilities.
This explanation, as I mentioned before, provides full and complete argumentation for the ornamental aspects that you describe in your room and, of course, puts on record that the design of Hotel Mayorazgo is solely and exclusively an exhibition of authenticity and a desire to share with all our Clients the affection for a friendly city that always welcomes all its visitors with open arms.
It never occurs to us to value people based on their age and, even less, on their economic status. Emotions, the desire to turn each stay into a special Madrid experience and the willingness to personalize each occasion as much as possible, attending to any indication that they give us, guide all of us who make up this team on a daily basis.
Countless opinions on this and other platforms confirm this, as well as the fantastic sensations aroused by its own character and decorative style that connect the visitor with the most authentic spirit of Madrid and allow them to discover and enjoy multiple aspects of the city more intensely.
Best regards.