Fantastic hotel! We stayed 4 nights in a Deluxe Palace View room on the 6th floor. Comfortable beds, big bathroom, rain shower, vanity/desk, coffee maker in room, fridge and large safe. Very clean. The location on a quieter street away from the bustle of Gran Via is perfect. Quick walk to shopping, restaurants and sightseeing. The standout for this hotel is the STAFF. Amazing hospitality and service by every single person we encountered, from check in, breakfast staff, housekeeping, bar, and front door staff. One evening my daughter and I were having difficulty hailing a cab, and the tall gentleman came out and quickly hailed one for us. Everyone is professional and treated us like royalty. We needed some help figuring out the AC unit, and a staff member came up to the room and patiently explained it. The breakfast was the best we had of all the hotels we stayed at throughout our Spain trip. Generous selection of pastries, meats, fruit, yogurts, hot entrees and coffees. Beautiful lobby areas. We are returning in December and will absolutely be staying here!