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Reviews (1,283)
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All reviewsgreat locationcold breakfastminute walkchanged roomssanta anaairport buswithin walking distancethin wallsrecommend this hotelatocha railway stationhotel is cleangood sizebars and restaurantstourist sitesthe staff was friendly and helpfulroyal palacestayed here for one night
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7 - 12 of 1,283 reviews
Reviewed 25 May 2018

Perfect location, great staff, great breakfast, fair price. I'd surely stay here again.
It's close to everything by foot and also a few blocks away from different metro stations.
Eating in Madrid is quite expansive, so it was nice to have a Carrefour Express around. The staff helped offering with dining supplies.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank nandacastmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelElPrado, Front Office Manager at Ibis Styles Madrid Prado, responded to this reviewResponded 1 June 2018

Dear Nandacastmac,

Thank you very much for your review about your stay in our hotel. We are glad to know that you have enjoyed in Madrid.
Regards,
ibis Styles Madrid Prado Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

The hotel is in a quiet area, but very close to the main streets leading to all the major tourist sites. The room was clean, the front-office staff attentive, and they had a great breakfast as well. The nearest metro stop is a five-minute walk, and many of the most popular tourist spots are within a 15-minute walk.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank LowellAckerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelElPrado, Front Office Manager at Ibis Styles Madrid Prado, responded to this reviewResponded 21 May 2018

Dear LowellAckerman,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

ibis Styles Madrid Prado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2018 via mobile

The location is central with great restaurants and the underground station within 5 min walk . The service we got from Miriam was lovely. Enjoyed the clean and spacious rooms and the stay overall was very pleasant.

Stayed: August 2017, travelled as a couple
Thank 482shilpag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelElPrado, Front Office Manager at Ibis Styles Madrid Prado, responded to this reviewResponded 27 April 2018

Dear 482shilpag,

Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.

Regards,

ibis Styles Madrid Prado Hotel

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Reviewed 25 April 2018

Unfortunately apart from the location and the breakfast I was not satisfied with the hotel. Why? Mainly because my room had no windows to the outside, but to a staircase. So I had no light at all and had to keep the curtains closed. I think that the staircase was used to smoke as well as my room smelled like smoke at some points, which was really disgusting.
Overall in the hotel reception there is a very strong perfume that is not nice at all. Last point is that the shampoo is very bad for long hair, so please bring your own if you want to be able to brush them!

  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank ManonPagniez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelElPrado, Front Office Manager at Ibis Styles Madrid Prado, responded to this reviewResponded 27 April 2018

Dear ManonPagniez,

Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We could have changed the room upon arrival or during your stay if the room was not nice for you.

Of course, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Regards,

ibis Styles Madrid Prado

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Reviewed 24 April 2018

Very Clean / good breakfast / closed to touristic sites
Accepts payments with Accor points.
200 characters minimum are too much key word are enough to exprese an opinion. . more is a loss of time for readers

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Thierry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelElPrado, Front Office Manager at Ibis Styles Madrid Prado, responded to this reviewResponded 27 April 2018

Thank you very much for your nice comments, regards from Madrid.
ibis Styles Madrid Prado Hotel

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