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Reviewed 27 September 2022

STayed for business, awesome hotel and excellent staff!. I would highly recommend it as a hotel in Madrid. Great location to local venues. Breakfast was amazing!. Rooms where impeccable same for the conference rooms. The rooftop had everything we needed plus an awesome pool.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank carloanez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
THOMPSON MADRID, Atención al cliente/recepción at Thompson Madrid,a Hyatt brand, responded to this reviewResponded 27 September 2022

Good morning from Thompson Madrid Carloanez,

First of all, thank you for taking the time to give us such a great review, specially for our facilities and staff. I will make sure to pass your feedback to the team and continue offering the same service that tou have experienced.

We hope to see you again very soon with the Thompson family and thank you for your loyalty with Hyatt.

Kind regards,

Borja Novegil
Guest Experience Department
Thompson Madrid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2022

A great place to stay for business and leisure. This hotel, although newly opened, represents the customer service experience that everyone deserves. You were awesome during my stay and I encourage you to keep the same standard.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Mohamedworld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
THOMPSON MADRID, Atención al cliente/recepción at Thompson Madrid,a Hyatt brand, responded to this reviewResponded 26 September 2022

Good morning Mr. Mohamed,

Thank you for taking the time to give us such a good review about our new hotel in Madrid, Having you between us has been a real great pleasure and it is very importat for us have been able to offer you our Thompson experience. Your feedback is much appreciated to keep improving day by day.

We hope to see you again very soon.

Kind regards,

Borja Novegil
Guest Experience Department
Thompson Madrid Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2022

Stayed here just 2 weeks after it opened and was absolutely blown away. Everything exceeded our expectations. Service was above and beyond and we felt so spoiled by the staff. We stayed for the start of our honeymoon but hope to be back in Madrid soon to say at this hotel again!

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank isabelcorriea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
THOMPSON MADRID, Atención al cliente/recepción at Thompson Madrid,a Hyatt brand, responded to this reviewResponded 26 September 2022

Dear Ms. Corriea,

First of all, thank you for choosing us for your last stay in Madrid and for your confident in Thompson. You have taken the time to write such a positive review about our new hotel in the city, and we really appreciate it, it is very important for us to go above and beyond every day to deliver the best experience.

We hope to see you again very soon in the Thompson family.

Kind regards,

Borja Novegil
Guest Experience Agent
Thompson Madrid

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2022 via mobile

You should stay here!

From the beginning to the end, we were impressed and appreciative of the service the staff provided. First, everyone is friendly and helpful. Second, they all are good at their job and appear to enjoy their job; they want to be there. Third, property is amazing and brand new; opened September 2022.

We stayed for only one night but it was one of the best stays on a hotel; worth every Hyatt point. The reception area was a bit small but cozy and welcoming. The elevators were fast. The hallway was nicely decorated and lit. The room was much bigger then expected and because the room was kinda divided into sections by columns and furniture, made the room bigger. The bathroom was fantastic!

The roof top is a must for the view of the near by section of the city and definitely has a dip.

Must!

Room tip: Good for first time visitors.
Date of stay: September 2022
Trip type: Travelled as a couple
Thank wwjonathanp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
THOMPSON MADRID, Guest Services / Front Office at Thompson Madrid,a Hyatt brand, responded to this reviewResponded 25 September 2022

Dear wwjonathanp,

Thank you so much for your amazing review! At Thompson Madrid we try to provide our guests an extraordinary experience and show you Madrid as you have never experienced it before, Madrid the Thompson way! It is a real pleasure to know that we managed to achieve it and that you enjoyed so much your stay with us.

We really hope to welcome you back really soon!

Warm regards,

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Reviewed 25 September 2022

I really enjoyed my stay - the staff, the location, the room, the food and the rooftop - everything was just perfect! I really felt very welcomed. It's a new hotel, but I'm sure it will become fully booked pretty soon

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank ninavida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
THOMPSON MADRID, Guest Services / Front Office at Thompson Madrid,a Hyatt brand, responded to this reviewResponded 25 September 2022

Dear ninavida,

We are delighted to know that everything during your stay with us was to your satisfaction and that you enjoyed so much your stay with us!

We look forward to welcoming you back in the near future!

Sincerely,

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