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Reviews (1,572)
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All reviewsneptune fountainestado purogreat locationguest relationstapasthyssen bornemiszareina sofiawithin walking distancetaxi standthe ritzbotanical gardensatocha train stationinside roombreakfast buffetshort walknespresso machinesuperior room
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Reviewed 18 October 2017

We had a wonderful stay at the Paseo del Prado hotel for four nights in September. he stay was extremely enjoyable and was made even more enjoyable by their generous upgrade of our room. We think the friendliness and courtesy of your staff is a reflection of excellent management. Francesca and Lillian at the concierge desk were extremely friendly and helpful and knowledgeable.
A friend recommended the hotel which we would otherwise overlooked. The location could not be better, steps from both the Prado and Thyssen museums and walking distance from excellent restaurants (ask Francesca & Lillian) and from shopping.

Room Tip: ask for a Plaza/ Fountain view
  • Stayed: September 2017, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank Gerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this reviewResponded 20 October 2017

Dear Gerry L. ,

We really appreciate for you having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your last stay with us.
I greatly appreciate your feedback in terms of the room upgrade and the service provided form our team.
I am also pleased to read that our location worked well for you and that you enjoyed your experience in the restaurant we have recommend.

I do hope we can welcome you back in the near future.

Kind regards,

Lilian Ferrer
Guest Relations Manager

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Reviewed 17 October 2017

Enjoyed our time at this hotel the staff were all very friendly and very professional. Thank you very much for making us feel welcome. The housekeeping was fab and a few little nice touches in room at end of day.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank kathleeno602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this reviewResponded 20 October 2017

Dear Mrs. Kath,

Thank you so much for taking the time to review your stay with us.
I am delighted that you chose us to stay on your last visit to Madrid and I am thrilled to read that you enjoyed your experience at our hotel.

Thank you for calling out the service you received from the team - they are in turn delighted with your comments.

I look forward to personally welcoming you back.

Kind regards,

Lilian Ferrer
Guest Relations Manager

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Reviewed 16 October 2017

It is located across the street from Museo del Prado and near Plaza Mayor. Nice rooms, comfortable installations. The personnel is friendly, helpful and efficient. We had breakfast included and were very satisfied with the buffet both in quality and variety of options for a healthy bfast.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Baltasar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this reviewResponded 20 October 2017

Dear Baltasar S.,

Thank you for taking the time and trouble to write such a kind review of your stay with us here at the NH Collection Paseo del Prado.

I am so pleased to read how much you enjoyed your stay and appreciate you calling out the welcome and special arrangements you received from our staff and that the breakfast archive your expectation!

Do please come and visit us again soon.

Kind regards

Lilian Ferrer
Guest Relations Manager

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Reviewed 14 October 2017

We loved this hotel. The staff was very friendly and helpful. The room was nicely posh and the location was right in the middle of what we wanted to see.

The only suggestion I can make to the hotel staff...when we asked for restaurant recommendations, we were directed to 'white tablecloth' places, where we prefer where the locals go. I quite possibly forgot to mention that when I asked....but some other options would be helpful.

  • Stayed: September 2017, travelled as a couple
    • Cleanliness
    • Service
Thank Caroline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this reviewResponded 17 October 2017

Dear Caroline A.

Such a pleasure to have the chance to welcome you in our hotel during your last visit to Madrid.
We very much appreciate your comments regarding your stay at the Hotel NH Collection Madrid Paseo del Prado.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Regarding the restaurant recommendations, i have to inform you that the hotel is located in the very center of the city, consequently most of places can be turistic. In any case, all the "turistic" ones that we recomend have fantastic food. Mercado San Miguel, for example, is probable the most turistic gastronomic place in town, but all the Madrilenians loves it too.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind regards,

Lilian Ferrer
Guest Relations Manager


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Reviewed 12 October 2017

Service on a high level. Friendly staff and good beds. Carpeting was a litle outdated. Location is perfect and a walk to the city is done in 5 minutes. I had no view in my room. Better to communicate that with guest first. Some might not like that. I did not have a problem with that. Shower from room above was making to much noise because of "open" ventilation canals. Isolate it might help. Also sounds from toilet of room above you are not oke.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
2  Thank 900bert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this reviewResponded 13 October 2017

Dear Guest,

I would like to take the chance to thank you for your review, and to apologise for any inconvenience the noise of the shower of the room above you did.
I would like to thank you for your comments, we will take them into account as we continue improving our services and products.
I hope you enjoyed Madrid and we can welcome you back.

Kind Regards,

Lilian Ferrer
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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