We had the most wonderful experience at Only YOU Boutique Hotel on Calle Barquillo. The hotel is a work of art, our room was luxurious, the breakfast buffet was so delicious. But the most memorable part was the friendliness, professionalism, kindness and expertise in every way of the entire staff. We were warmly greeted by the lovely Micaela at check-in. She went above and beyond to recommend some restaurants and answer any questions. A true measure of the quality of a place happens when a tricky situation arises. Hours after leaving the hotel I realized I left my passport and jewelry in the safe in the room. For the sake of brevity, I will just say that Micaela and I spoke and corresponded and she arranged everything for the safe return of my valuables. I took a train back to Madrid to retrieve the items (she even sent me the link for the train ticket, which was a big help!) The staff kept my important things in their safe until I arrived back 2 days later. Valentina was there to give me the items, and what she said was "you have a home in Madrid when you come back". This is the best experience I have ever had at a hotel anywhere. Yes, we will return to Madrid, and our "home" at Only YOU!!!More
- Visit hotel website
- 011 34 913 01 07 21
- Email hotel
- WhatsApp
- Free Wifi
- Restaurant
- Bar/Lounge