First time in Benidorm and first time with Servigroup.
On arrival at the hotel reception our first impression was clean, beautiful decor and very organised with friendly staff. We were offered the choice to stay in the main high rise hotel or the annex at the back, as my wife is not keen on heights we chose the annex.
The annex is very noisy with every door shut with a slam, any movement, voices seem to echo around. A suggestion would be to adjust all door closing mechanisms to allow the doors to close without the slam. And that is the only complaint.
Room: serviced daily by friendly staff.
Food: Excellent,with standards and choice.
Restaurant: well managed, nothing to much trouble,again with friendly staff.
Pool side: very busy with normal towels on sun beds problem, but with excellent 1 hour rule adhered to by lifeguard.
If you were to have a problem or just need a question answered see Lynn at Servigroup help desk for excellent service with a friendly smile.
We are planning a return next year, to Benidorm with Servigroup but a different hotel, and this is only because we like a change.