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All reviews star hotel main building old town spa treatments steam room lovely hotel spa area separate shower junior suite huge bathroom housekeeping staff jamon small pool turia gardens breakfast was excellent loved this hotel four nights
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Reviewed 29 March 2018

Overall we had a great experience at this hotel. The location is fab, far enough away from the noise and hustle and bustle but only a short walk into the main old town and the restaurants. A beautiful old building with a very sleek interior. Greeted warmly on arrival and must say the staff were lovely throughout our 5 day stay. Breakfast, for us, was ideal nice selection. As a previous reviewer said the rooms are pretty minimal but functional and clean. We used the spa a few times and it was fine. Would stay here again, thank you!

Stayed: March 2018, travelled as a couple
Thank MoryBournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 2 April 2018

Dear guest,

Greetings from the beautiful city of Valencia!

We have received the wonderful comments you entered on TripAdvisor and want to thank you personally for sharing your positive experience with us. It is very gratifying to receive such positive feedback and your comments have encouraged us to continue looking for ways to exceed our guests’ expectations. We are delighted to read that you have enjoyed every aspect of your stay including the wonderful interactions with our staff. We also are looking forward to many repeat visits!!

Thank you so much and we will see you soon!

Kind Regards,
Vicente Juanis

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018

A grand nineteenth century manor home recycled into an elegant and comfortable 5-star hotel in a prime location on the fringe of Valencia’s old city sounds good and this hotel has much to recommend it but there are a number of shortcomings that deprive it of one star and a couple more that take care of another.

The good: a stylish and welcoming entry, exceptionally gracious and proficient front desk with good English. Our deluxe double room (211) was modern, quiet, comfortable, spacious and mostly clean. Everything expected was there and it mostly worked as expected. The king bed (actually, two large singles combined) was comfortable, the linens plush and there were enough pillows for each of us to find a favourite. The bathroom is similarly modern, spacious and well-appointed. The included Wifi worked OK on all our devices although the upload speed was lethargic. The included breakfast was a small but adequate and well serviced buffet taken in the hotel’s Ampar restaurant. We also had one dinner in the restaurant which was well up to expectations with delicious meals, a fair wine selection and very attentive service.

The not so good: the deluxe guest room décor was, well, austere. Indeed, the single item in the room that could pass for ornamentation was a small vase with a few dried floral sprigs. With stark white walls, dark wood flooring, a high ceiling and recessed wall-wash lighting it had the ambience of a contemporary art gallery and not a hotel room – but the only exhibit on any wall in the room was a solitary diminutive flatscreen TV. For our room at least the outlook was dreary yet there was nothing within to attract any interest. Some of the fittings and furnishings bore a patina of age not expected in a 5-star establishment.
Overall, it wasn’t offensive but it also wasn’t very agreeable either.

The bad: The shower water pressure was anaemic and the bath towels may have been luxuriant once but are not now. The wine glasses in our room were soiled which had been exacerbated by a perfunctory attempt at cleaning. We wondered what else that we hadn't noticed that might have been as poorly cleaned .

Need to know: parking in central Valencia is a problem and although the hotel has its own parking garage accessed from another street there is no place out front to park and unload unless you mount the sidewalk and block the adjoining driveway or stop on Avenida Navarro Reverter and ignore the protesting traffic. Once alerted, the hotel staff will quickly come to your rescue and garage the car @ €26 / night

Summary: it’s not a 5-star experience and even 4 is a star too far.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank Tedstravelblogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 16 March 2018

Dear guest,

I would like to extend my gratitude to you for sharing feedback from your recent stay with us in Valencia. It is disappointing we were not able to impress your in all aspects, please rest assured we are always looking for ways to improve our service levels.

May I thank you for highlighting our attentiveness to your needs by our team of colleagues, as well as your enjoyable breakfast and dinner experience.
I do hope that we'll be able to welcome you again soon for a more seamless experience, and to truly enjoy all of what we have to offer - thank you again for your review.


With Kindest Regards,

Vicente Juanis
General Manager

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Reviewed 14 March 2018

Hospes is a great place to stay in Valencia, the hotel staff were great helpful in every way from explaining the best sites to see and giving tips on which days to visit which attractions. Sundays for example you can go to the museums for Free!! Food was great we had a wonderful breakfast. Throughly recommend staying here ... its about a 12 min walk into the main square.

Room Tip: The higher up the floors the less noise from the cars if you like your windows open for natural air!
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Service
Thank Baz_Lakhani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 16 March 2018

Dear guest

Thank you for choosing to stay at Hospes Palau de la Mar, Valencia. I am very pleased to hear you had a lovely time at the hotel and our colleagues were able to delight you.
We look forward to having you with us again soon.

Kind regards
Vicente Juanis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

What a fantastic hotel !

Attentive welcoming staff, great location, comfy beds, spacious bright rooms !

From the welcome drink and sweets on arrival to the complimentary spa it is the perfect hotel for a visit to Valencia !

Stayed: March 2018, travelled as a couple
Thank Plug_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 16 March 2018

Dear guest

Thank you for choosing to stay at Hospes Palau de la Mar, Valencia.
I'm very pleased to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. We are thrilled to hear that you had the opportunity to enjoy our lovely hotel and look forward to having you with us again soon.

Kind regards
Vicente Juanis
General manager

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Reviewed 3 March 2018

We stayed for one night and enjoyed our stay. Our room was quiet, comfortable and spotlessly clean. The hotel is in a central location, close by the Turia gardens and Colon market in a safe, up market area. All the staff we encountered were friendly and welcoming and went out of their way to make our stay enjoyable. We had booked parking at the hotel which was easy to find and secure. As we had made our reservation directly with the hotel, parking was free and we were allowed to park early on the first day, dropping our bags off and leaving the car until late afternoon on the second day which was a great help. Happy to recommend a stay here.

Room Tip: Reserve directly with the hotel and get free parking.
Stayed: February 2018, travelled with family
1  Thank SALSEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 5 March 2018

Dear guest

Dear guest, thank you so much for taking the time to write a review about your recent experience at Hospes Palau de la Mar. I was pleased to learn that you feel we offer the complete package The whole team were overjoyed to hear your feedback of the first class service you received.
We hope you will consider staying with us again on future trips to Valencia and look forward to welcoming you back to Hospes Palau de la Mar someday soon.

Kind regards
Vicente Juanis
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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