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Dream26081581894

Highly recommended

5.0 of 5 bubblesReviewed 20 Oct 2024
We really enjoyed our stay at Palazzo del Duca. Even before we checked in they were offering suggestions for parking which was super important. Upon arrival the staff was waiting to carry our bags down the stairs. Everyone is so courteous and positive. The bed was super comfortable and the room clean. Giovanni was so calm, professional and helpful. An enjoyable stay.
Date of stay: October 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this review
Responded 2 weeks ago
Dear Dream26081581894,

we thank you for taking the time to share you experience. We are really pleased to know that you appreciated our location and the care and attentiveness of all our staff.

We look forward to welcoming you again to Palazzo del Duca.
Best regards
Palazzo del Duca Staff
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (445)
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Traveller rating
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2 - 7 of 445 reviews
Reviewed 2 October 2024

You don’t want to miss this experience! There are more expensive hotels in Matera but I doubt they match the views from the balcony of our room. We savoured every sunrise and sunset just outside our door. Friendly service and great restaurant as well. We loved our stay here.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank lisacG4565AH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 2 weeks ago

Dear lisacG4565AH,

we thank you for taking the time and share your experience.
We are really pleased that you liked your room and its view and that you appreciated all our services.
We look forward to welcoming you again at Palazzo del Duca.

Best regards,
Palazzo del Duca Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2024 via mobile

Exceptional hotel experience! They combine a fabulous location in the historic center with outstanding customer service. The team of Giovanna, Betty, Angela and others were all so welcoming and helpful. We had a problem with our next hotel for the next day in another town and the Palazzo team worked so hard and diligently to find us a replacement. I was so impressed and grateful for their efforts!
From the cold drink they offered on arrival to the superb dinner in their restaurant, everything was perfect! This is the best hotel experience!

Room tip: There is an indoor municipal parking lot about 600 metres from the main square at 10 euros per day. This is the best option.
Date of stay: September 2024
Trip type: Travelled with family
Thank Gordon L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 2 weeks ago

Dear Gordon L,

we thank you for taking the time to share your experience.
We are glad that you appreciated our hotel, with special mention to the care of the Staff.

We look forward to welcoming you again at Palazzo del Duca.
Best regards,
Palazzo del Duca Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2024

This is one of the most unique places we’ve have stayed in Italy. The room is so so big, the bed was a cloud and I did not want to leave it 🤣 The staff is absolutely friendliest , they were fun, helpful and great with recommendations. the food is the delicious at the restaurant and you get great wine advise as well. Would recommend to anyone!

Date of stay: August 2024
Trip type: Travelled as a couple
Thank solemcginleyaviles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 2 weeks ago

Dear solemcginleyaviles,

we are really pleased that you appreciated everything at Palazzo del Duca and we thank you for taking the time to share your experience. We work daily to make our guests' experience unique and we look formard to welcoming you again in Matera.

Best regards,
Palazzo del Duca Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2024

Beautiful hotel and beautiful rooms, the luxury suites were amazing and so spacious. Staff were lovely and very helpful. The breakfast in the hotel was great and in such a beautiful setting being in the cave. We loved our stay and would definitely recommend Matera and Palazzo del Duca!

Date of stay: August 2024
Trip type: Travelled with family
Thank Jo T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 2 weeks ago

Dear jotP8764XO,

it's a pleasure for us to read your beautiful words. We are glad that you had a pleasant stay at Palazzo del Duca and that you appreciated our services and our architecture location. We work daily to offer a unique experience to our guests and we are pleased to know that you felt pampered by the whole Staff.

We look forward to welcoming you again to Palazzo del Duca.
Best regards
Palazzo del Duca Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

Palazzo del Duca is great stay in Matera! Their staff is very friendly and helpful! We stayed one night for our honeymoon and they gave us a nice amenity due to our celebration, we tried their restaurant at night and it was incredible! If you stay with them and go to the restaurant you have a 10% discount in your food which is very convenient!

We also had breakfast at their hotel and it was great as well! Overall, great experience and great service.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank victormpalacios01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palazzo Del Duca Staff, Servizi per gli ospiti/front office at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 13 July 2024

Dear victormpalacios01,

thank you for choosing our hotel to celebrate this special occasion and for your review.

We are pleased to read that you had a great stay in Matera and that you appreciated the care and attentiveness of our Staff, our home-made breakfast, and that you experienced and loved our Restaurant.

We really hope to welcoming you again to Palazzo del Duca.

Best regards
Palazzo del Duca Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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