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Maria Vittoria S

I'm looking forward to come back as soon as possible

5.0 of 5 bubblesReviewed 4 Jan 2025
This hotel is magical. I was amazed by the beauty of this place and I'm in love with the kindness of the staff! Martina and Francesca at the reception were super nice and wonderful. They solved all our problems, helping us to organise all the activities and talking to the local travel agencies and restaurants for us. The breakfast was the most delicious I have ever tried, with a huge number of unique hand made foods - a special thank you to Fausta that is the best pastry chef I've ever met and to Angela for her special service. Also the restaurant was unforgettable, with the superb food and whine, and because of the delightful service of Vito - who has a huge knowledge of all the product and traditions of the region, and he gave us the most amazing experience with his kindness.
Date of stay: December 2024
Trip type: Travelled with family
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Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this review
Responded 6 Jan 2025
Dear 807mariavittorias,

We thank you for taking the time to share your experience with us. We are really pleased to know that you appreciated our location and attentiveness of all our staff. We take care of our guests and it's important for us to exceed their expections whenever possible.
We are always open to receive feedback after their stay in order to improve every day our services.

We look forward to welcoming you again to Palazzo del Duca.

Best regards
Palazzo del Duca Staff
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 1 January 2025

September 2024

We stayed in room 204 – Suite del Duca (Suite with Terrace), and absolutely loved it!

Staff are extremely helpful, pleasant, and professional - service is phenomenal.

Palazzo del Duca is in the traffic-restricted part of town. Well in advance of our stay, Palazzo del Duca helped arrange for parking in a nearby parkade. They also stayed on top of this arrangement - when the parking garage later closed (months before our arrival) and could no longer keep our car, Palazzo del Duca communicated this to us and suggested an alternate arrangement, which they helped us book. Very impressive.

The suite itself was incredibly beautiful – spacious and well designed, with a high arched ceiling, plenty of light, super comfortable bed and linens, lovely walk-in shower, gorgeous tub, and … best of all, the well-furnished private terrace – wow, what a treat! It’s the only room in the hotel with a private terrace and we enjoyed it immensely. Although room service is pricey, we enjoyed an aperitivo on the terrace more than once!

The staff recommended Annina 1937 for supper, and it was excellent!

Private walking tour of the Sassi was a highlight – we arranged for this through the hotel, with a special request for Sara as our guide as she came highly recommended by colleagues who previously visited. Sara was very knowledgeable, and we enjoyed spending time with her. Matera has a remarkable history, having a guide helped us appreciate it that much more.

Opportunities for improvement – these are very minor: the large statement-like chandelier in our suite had many burnt out bulbs – taking away from the photogenic opportunity it otherwise presents; an in-room coffee machine would have been much appreciated, as would bath/lounge robes.

A couple of tips:

We made a spontaneous decision to hike across the gorge and to the top of the other side as we saw so many people doing. While it is relatively short, about 2 miles there and back, much of the ground is quite loose, so have a care and be sure to wear supportive footwear. We carried a packable backpack with bottles of water and electrolyte tablets and were glad to have them with us. It took us 2 hours to complete.

Much of Matera’s steps are slippery (even when not wet) – proper footwear, with good grip, is essential.

Matera is wonderfully walkable, provided one has no mobility issues. Palazzo Del Duca is just around the corner from Piazza Duomo, the main square, in the heart of the old town of Matera, a perfect starting point for your explorations. Take advantage!

Jeri & Tim
Canada

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TimJeri_Canada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2024

This was the highlight of our road trip in Puglia. The hotel is located in the old town and the setting is spectacular. Some of the rooms are a distance from the hotel but the staff looked after that and delivered our luggage. Take care about parking and talk to the hotel in advance about where you can leave your car - they will arrange for you to be brought from there to the hotel, although the parking is expensive. However, the food in the hotel is exquisite and the staff could not have been more helpful. The arranged a private walking tour of the old town for us which was just amazing. The guide was extremely knowledgeable and we enjoyed the tour immensely. People will talk about the scenes from the latest James Bond movie that were shot in the town, but there is so much more to see.

Room tip: Confirm parking arrangements before you arrive at the hotel by car. It is impossible to park by the hotel.
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kieran M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 28 November 2024

Dear emraldsea,

we thank you for taking the time to share you experience. We are really pleased to know that you appreciated our location and the care and attentiveness of all our staff.

We look forward to welcoming you again to Palazzo del Duca.
Best regards
Palazzo del Duca Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2024

We really enjoyed our stay at Palazzo del Duca. Even before we checked in they were offering suggestions for parking which was super important. Upon arrival the staff was waiting to carry our bags down the stairs. Everyone is so courteous and positive. The bed was super comfortable and the room clean. Giovanni was so calm, professional and helpful. An enjoyable stay.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Dream26081581894
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 19 November 2024

Dear Dream26081581894,

we thank you for taking the time to share you experience. We are really pleased to know that you appreciated our location and the care and attentiveness of all our staff.

We look forward to welcoming you again to Palazzo del Duca.
Best regards
Palazzo del Duca Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2024

You don’t want to miss this experience! There are more expensive hotels in Matera but I doubt they match the views from the balcony of our room. We savoured every sunrise and sunset just outside our door. Friendly service and great restaurant as well. We loved our stay here.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank lisacG4565AH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 19 November 2024

Dear lisacG4565AH,

we thank you for taking the time and share your experience.
We are really pleased that you liked your room and its view and that you appreciated all our services.
We look forward to welcoming you again at Palazzo del Duca.

Best regards,
Palazzo del Duca Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2024 via mobile

Exceptional hotel experience! They combine a fabulous location in the historic center with outstanding customer service. The team of Giovanna, Betty, Angela and others were all so welcoming and helpful. We had a problem with our next hotel for the next day in another town and the Palazzo team worked so hard and diligently to find us a replacement. I was so impressed and grateful for their efforts!
From the cold drink they offered on arrival to the superb dinner in their restaurant, everything was perfect! This is the best hotel experience!

Room tip: There is an indoor municipal parking lot about 600 metres from the main square at 10 euros per day. This is the best option.
Date of stay: September 2024
Trip type: Travelled with family
Thank Gordon L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Giovanna Gaudiano, Direttore generale at PALAZZO DEL DUCA HOTEL MATERA, responded to this reviewResponded 19 November 2024

Dear Gordon L,

we thank you for taking the time to share your experience.
We are glad that you appreciated our hotel, with special mention to the care of the Staff.

We look forward to welcoming you again at Palazzo del Duca.
Best regards,
Palazzo del Duca Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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