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Jeff G

Exceptional Stay in the Heart of Matera

5.0 of 5 bubblesReviewed 14 Dec 2024via mobile
Our stay at Aquatio Cave Hotel was nothing short of extraordinary. The rooms are beautifully crafted, blending modern luxury with Matera’s timeless charm, and the quiet ambiance offered pure relaxation.

The staff truly made our visit unforgettable. With short notice, Paola expertly rescheduled our transfer to Naples without penalty, allowing us to stay longer.

Carmela’s calm demeanor and her recommendation of La Lopa restaurant added so much to our experience.

The breakfast and bar were incredible, with a dedicated and professional team ensuring every detail was perfect. We can’t wait to return to this gem!
Date of stay: December 2024
Room Tip: December is an awesome time to go! Very few tourists and everything is open!!
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Ferrante, Altro at Aquatio Cave Luxury Hotel & Spa, responded to this review
Responded 2 weeks ago
Dear Jeff,

Thank you so much for your kind words!
We’re delighted that you enjoyed your stay and that our staff, especially Paola and Carmela, made your experience special.
We hope to welcome you back to Matera soon!

Best regards,
Pasquale Ferrante
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 11 December 2024 via mobile

I cant begin to tell you how special our recent stay at Aquatio Hotel was. Our luxurious hotel room was nestled in a cave. Breathtaking views of the ancient city right outside our door. The spa was world class; as was the food. The location premiere. Close to everything you would want from good eats, tourist attractions, shopping and sight seeing.

Room tip: Make arrangements, in advance, to park your vehicle the moment you enter the city . Do not attempt to drive in the city. Not allowed.
Date of stay: November 2024
Trip type: Travelled as a couple
Thank mikebR8690XY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Ferrante, Altro at Aquatio Cave Luxury Hotel & Spa, responded to this reviewResponded 2 weeks ago

Dear Mike,

Thank you for your feedback! Me and all staff are glad to know you spent a memorable time here with us.

Hoping to see you again in the future, greetings from Matera!

Best wishes
Pasquale Ferrante
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2024 via mobile

Stayed with a small group of friends for two nights. Everyone was accommodating and provided excellent service! Rooms were nice and very comfortable. Nothing bad to say. Drinks were great, food was tasty, great location to explore. Lots of great restaurants close!!

Room tip: The cave rooms are in an actual cave so there’s not aminimal light. They also have rooms that are not in a cave!
Date of stay: November 2024
Trip type: Travelled with friends
Thank Aspinita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Ferrante, Altro at Aquatio Cave Luxury Hotel & Spa, responded to this reviewResponded 2 weeks ago

Dear Aspinita,

me and all staff thank you for the fabulous words expressed after your experience at Aquatio Cave Luxury Hotel & Spa!

We hope to welcoming you again in the near future

Best wishes,

Pasquale Ferrante
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2024 via mobile

Without exception the staff were proactive and welcoming. Both during and ahead of our stay - recommended restaurants and tours and made reservations on our behalf. Also arranged transfers from Bari airport. Our room was unique and well designed. The hotel is in a great location, all of Matera within easy walking distance. One of the best restaurants we dined at. Overall a luxurious experience with the added benefit of their organisational expertise.

Room tip: October was a good time to visit; not too crowded, everything still open, temperatures in the low 20’s Celsius.
Date of stay: October 2024
Trip type: Travelled as a couple
1  Thank John H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Ferrante, Altro at Aquatio Cave Luxury Hotel & Spa, responded to this reviewResponded 2 weeks ago

Dear John
thank you for your feedback! Me and all staff are glad to know you spent a memorable time here with us.
Hoping to see you again in the future, greetings from Matera!

Best wishes

Pasquale Ferrante
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2024

We stayed here for two nights, the first night was just awful and the second great.
Upon arrival we were shown to our room which was on the second floor and on street level. Unfortunately I can't remember the room number (might be 214?) but if you are taken to this room I would ask to be moved immediately. We were told it was one of their best rooms, unfortunately in my experience when you are told this it is usually because it's one of the worst rooms. The view was amazing but that was all it had going for it and since I didn't plan to sit and look out of the window for two days I wasn't really bothered about having a view, I had wanted to experience staying in a cave room. Firstly the room didn't seem that clean, the counter top had some sticky residue on it and the floor felt sticky. I called reception and someone arrived with a cloth and just wiped the sticky area and left rather than removing everything from the counter top and cleaning it properly. There were also some old walking boots left in a cupboard, from the previous guest I guess, clearly that cupboard hadn't been cleaned. It made me wonder whether the bed linen was clean. The room being on street level was so noisy and it got worse in the evening with groups of teenagers hanging around outside. We didn't get any sleep at all that night, it was the worst night we've ever experienced at a hotel, and just as we dozed off a load of banging and noise started again around 4am, it turns out there's a bakery right opposite too! We asked to be moved the following morning and were told they would have to see if it was possible as the hotel was full but we knew other people were checking out as when we checked in other couples were only checking in for one night, plus we saw other people leaving their rooms with luggage that morning. Finally after the reception staff had spoken to the manage we were told we could move rooms later that day but we had to remove our belongings from the room by 12pm which was somewhat frustrating as we had a walking tour booked (through the hotel) which didn't finish until 1pm. I understand check out time is 12pm but you can't clean all rooms simultaneously at 12pm. Anyhow, along with the tour guide we managed to compromise on a time of 12.30pm but it was very annoying as we felt we were constantly clock watching on our tour and that the tour was a little rushed and ended abruptly. The second room we were in was room 104 it was a cave room next to the spa and the room was lovely, it was exactly the type of room I had wanted to stay in and had expected to stay in when I made the booking as we wanted to experience staying in a cave room. We had a great nights sleep and although others have complained about the temperature in rooms it was perfect for us, had we been given this room at the start of the stay then I would of given the hotel a 4.5/5 rating.
Plus sides of our stay, the spa was lovely we really enjoyed our hour in the spa which was included in the package. Breakfast was good. Staff were particularly nice and helpful when we were there and also upon booking when I was contacting them about walking tours, restaurant recommendations and parking options, they were so polite and quick to respond. I had high hopes for our stay here and was really looking forward to it so it was a shame the first night was so bad. Matera was beautiful and we would love to visit again but I think I would try Sextantio hotel next time, we were trying to decide at the time between these two hotels and chose Aquatio as we thought it would be nice to have the spa facilities but in hindsight I would of chosen Sextantio.

Room tip: Avoid the room on the top floor, street level, opposite the bakery if you want any sleep (I think it's room 214).
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
1  Thank Pepperooney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Ferrante, Altro at Aquatio Cave Luxury Hotel & Spa, responded to this reviewResponded 2 weeks ago

Dear Pepperooney,

Thank you for sharing your experience. We are pleased to hear you enjoyed the second part of your stay, the comfort of the cave room, our spa, and the courtesy of our staff.
We are truly sorry for the inconveniences you experienced during the first night. Your feedback is extremely valuable, and we will address the issues regarding cleanliness and room allocation to further improve our service.

We hope you will give us another opportunity to provide you with a flawless stay.

Kind regards,
Pasquale Ferrante
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2024 via mobile

Amazing stay at Aquatio Cave Hotel. All the staff have been great with a special mention for Dino the waiter who was always so polite and helpful. Highly recommend it as a place to stay in Matera, it’s located very centrally in Sasso Caveoso close to lots of good eating spots.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Richard K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pasquale Ferrante, Altro at Aquatio Cave Luxury Hotel & Spa, responded to this reviewResponded 21 October 2024

Dear Richard,

Thank you for your feedback! Me and all staff are glad to know you spent a memorable time here with us.

Hoping to see you again in the future, greetings from Matera!

Best wishes
Pasquale Ferrante
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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