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julietravelstoo
Florida

5 stars all around! Perfect!

5.0 of 5 bubblesReviewed 8 Dec 2024
Loved the “cave” experience without feeling like I was trapped inside the depths of a dark and cave. Beautifully done, stylishly decorated, light and bright, and blended in perfectly with the feel of Matera.

Service was exceptional, breakfast was lovely, and it was quiet and peaceful, yet also within the historic centre. Grazie!
Date of stay: September 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1 - 6 of 70 reviews
Reviewed 23 October 2024 via mobile

Good hotel, renovated, comfortable, but I don’t give it 5 stars because when they gave me the check, i noticed that they charged me extra for the 2 towels I asked for everyday and they charged me extra for a blanket because according to the city rules they can only turn on the heater starting November 8th every year, and frankly it felt cold in the room at night. Ridiculous reasoning for a luxury hotel. This is not a boarding school, this is a luxury hotel. They only serve breakfast and they have a bar. We were in Room 54 with balcony, the best room in the hotel

Room tip: You have to leave your car at the bottom of the city garage and go up either a taxi that are the only ones with a permit to go up
Date of stay: October 2024
Trip type: Travelled as a couple
Thank rachelina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2024 via mobile

The hotel was recommended to us by friends. Unfortunately, in our travel plan, we planned for Matera 1 night. The whole of Matera and the hotel are unique. Friendly, helpful staff, from the parking lot in the center of the hotel. Everything was great. The rooms are super neat and the beds are comfortable. We would definitely come again

Room tip: Just come
Date of stay: April 2024
Trip type: Travelled with family
Thank MarkoRijeka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2024

This is a very special hotel. The rooms are beautiful and unique, the staff is warm and friendly, and the location is perfect for exploring Matera. I would love to return. The experience of sleeping in a “luxury cave” is something I won’t soon forget!

Date of stay: July 2024
Trip type: Travelled with friends
Thank Explorer641125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2024

What an amazing find! The Pianelle resort is exceptional. Nestled in the heart of the city, great access to bars and restaurants. The rooms are amazing and carved into the rock or renovations to feel so special. This is a definite must stay experience. Staff are very friendly and helpful. Would definitely recommend and stay here again!!

Date of stay: July 2024
Trip type: Travelled with friends
Thank Paul W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2024

We were extremely impressed with this hotel. The room we stayed in was beautiful and well appointed. All of the staff was most helpful and welcoming! Particular mention to:
Asia in housekeeping who was so lovely-she went out of her way to accommodate our requests and made sure she was there to say goodbye when we checked out. She is a breath of fresh air and an asset for this hotel!
Christian at check in was most helpful to make recommendations for restaurants in the area and help us with transportation options.
The breakfast offered was excellent with many options and traditional Piatto Cialledda and Foccacia which were both delicious!
The hotel is centrally located in the Sassi with many restaurant options nearby.
We wouldn't hesitate to recommend this delightful hotel and would stay there again without any hesitations!

Room tip: Use the hotel's recommendation for parking rental car in Matera garage-they offer a shuttle to and from the garage.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank W6309OXtraceya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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