I recently stayed at Sassi Hotel - Matera and was thoroughly disappointed with my experience. The rooms are in desperate need of renovation and updating - the furniture is old and creaky, and the decor is tired and outdated.
But the real issues began when I entered my room. The cleanliness was appalling - there was dust and dirt everywhere, and the bedding was stained and worn out. I even found a spider crawling on the bed! The bathroom was no better, with mold growing on the walls and a perpetual musty smell.
The breakfast was also extremely basic, with a limited selection of stale pastries and overcooked eggs. And to top it all off, the service was unfriendly and unhelpful.
I was really looking forward to exploring Matera, but the Sassi Hotel's subpar conditions and service made my stay a complete disappointment. I would not recommend this hotel to anyone, and I hope they take the necessary steps to improve the conditions and service.