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Reviewed 7 October 2017

Room Tip: The room we had was billed as superior. It wasn't superior - it was okay. When we arrived the windows were bare - they said they had forgotten to put up the curtains? We had a garden view supposedly - there was no garden - just a generator. The outside patio was in need of painting and a light and some parts of the concrete walling was missing. We were puzzled as to why there were spikey barriers on the balcony.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 October 2017

It is quite obvious from some of the previous reviews that some people are very hard to please. We found the Metropole very accommodating. Our superior room was spacious and spotlessly clean with a sea view taking in Mount Vesuvius. The room provided a fridge, free safe, bath/shower, extra large bed and television. The room was cleaned daily with a change of bath and hand towels.
The reception desk was open 24 hours and whoever was on duty they were always helpful and obliging. We booked bed and breakfast, and although the food options were repetitive we mainly enjoyed the meal.

The bar area is quite "olde worlde" with comfortable chairs and sofas, and a pleasant sun terrace through the patio doors. Once again the staff were friendly and obliging.

We had read about the walk down into the town,but it was a bit further than we realised. We caught the bus on a number of occasions. The one time we used a taxi it cost 25 euro for an 8 minute journey.

All in all a very enjoyable holiday.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Albert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

We have just returned from the most wonderful holiday at this hotel and
it was a week of total bliss. Since our last visit, the hotel has undergone a refurbishment and it looked very smart. The staff were very welcoming and we felt very comfortable from the moment we first walked through the door,
Our room was a 'superior' room with a sea view and you could look out at Mount Versuvius and the Bay of Naples......absolutely stunning. We also had a safe and a fridge (the fridge being restocked every day which we found very useful.
Breakfasts were gorgeous with the best scrambled, buttery eggs, bacon or sausages, toast, yoghurt, croissants, cold meats, fruit......very extensive and all to be washed down with a jug of steaming Italian coffee!¬
We found the 20 minute walk into Sorrento town was very invigorating and it was very helpful at burning off the calories we consumed every day, as the food in this resort is absolutely to die for.
We found booking trips very easy and managed to book a walking tasting tour of Sorrento (highly recommended, although wear walking shoes! A half day trip to Pompei, a day in Rome and a cruise to Amalfi and Positano.
My husband and I would like to thank Metropole Hotel for looking after us so well and will look forward to returning next year!

Room Tip: Ask for a sea view and also a superior room
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
6  Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017

We had two rooms booked. One for a family of two adults and two children age 3 and 9 months. There were no beds for the children we had to ask for a cot which was broken and which we were told we would have to pay extra for. The shower's in both rooms were tiny. The toilet in one room was built into the smallest corner i'v ever seen. They didn't charge for the cot when challenged. To cap it off the other room had mold on one of the walls. This hotel is not suitable for families it's about 2 miles up a hill with no path for a long section of the journey. To summarise we referred to it as Faulty Towers. There were two nice waiters.

Room Tip: Look for a room with no mould
  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank MoDoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

Everyone mentions the walk into sorrento centre and no pavement and the 4 lane junction just outside so I won’t rehash any of that.

The hotel is a 3 star and you get what you pay for - if you pay for a standard room that is what you get and these seem to be on the ground floor and quite small and you don’t get as much in way of changing of towels. We asked and paid for a superior room with a garden view and this was spacious and had a fridge and overlooked the trees and olive grove and was fairly quiet - we could see and hear a little stream. We had our towels and bedding changed daily and it was spotlessly clean - yes the bathroom had a bit of mould evident but it is a humid climate and there is no fan. It could have done with a bit of painting throughout but we paid a low price and we did not expect a high end finish room with mod cons. It is rustic but adequate. Plenty of wardrobe and shelf space and there were even hangers in the wardrobe. The fridge hosted a mini bar which was checked and charged for - expensive but if needs must then you factor it in. We removed some stuff and bought our own supplies from the supermarket.

The pool was quiet most days with plenty of sun-beds, which were quite comfortable. The pool was lovely and clean when we arrived but a week later and it was definitely needing a further clean - we didn’t seen anyone clean it all week and after a week of everyone’s suncream it needed it. Also the area around it is crazy paved and there are tiny little stones, plus fruit was falling off the trees -we felt they could have brushed the area daily to make it nicer, plus the plants in some of the planters had died and again a bit of care and attention is all that is needed in this area. The front of the hotel looked stunning with the flowers blooming and it is a shame this did not carry on into all areas.

The bar had plenty of sofas and chairs but they weren’t the most comfortable and there was no music so it was a bit soulless - some background music would have helped - though we could not fault the bar man on an evening - he was happy to serve and always smiling.

The restaurant was clean and had plenty of tables with breakfast and evening meals served here - breakfast was plentiful and self service and most days consisted of scrambled eggs and mini hot dog sausages as the hot options (bacon on a weekend) plus there were plenty of breads and rolls with a toaster to grill your own toast. There were also cereals, meats, cheese, cakes and every jam possible so choice was great. The evening meal was 3 course and you chose your options at breakfast and in the starters there was always a soup, a pasta dish and a risotto of some sort and mains were usually some type of escalope, a fish dish and an omelette and dessert was whatever cake had been bakes, whatever selection of ice cream they had or a bowl of fruit. The gala dinner on a Thursday was an experience and quite charming. They say the menu is fixed but we told the waiter we didn’t like veal and was offered chicken and we heard someone else substitute the starter with soup. They had quite a good wine menu and did full or quarter bottles and if you didn’t finish it they were happy to write your room number on and save it for another night - price for a Pinot Grigio was €13 for a full bottle. A quarter bottle of prosecco was €5. The waiters are mainly older and can seem quite stern but if you spoke to them nicely they were fine back with you.

Lunchtime snacks could be ordered at the bar and these were served on the terrace, which was nice and prices were quite reasonable- a pizza €5 or a sandwich €6.50. I had these accompanied by the Metropole cocktail -which was amaretto and freshly squeezed juice - really nice.

Reception were helpful. Some more than others.

We did enjoy our stay and we would come back as it is a good base to walk into sorrento without being in the busy hustle and bustle.

Room Tip: For quietness ask for a garden view room as these also get the sun all day
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Theresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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