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Reviews (1,281)
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Reviewed 17 June 2014

Since they greeted us, we knew it was going to be a pleasant stay.

When you arrive at the marina port, you can use the pay phone to call the hotel, and they will send car over to pick you up. Andrés arrived, he was our spanish speaking tour guide-car service- and concierge for the whole stay. He is wonderful at his job, polite, fun, helpful and he is from Capri, so he knows the island very well. He helped us with our luggage and drove us to the hotel, the manager was there and greeted us with a glass of prosecco and an appetizer on the rooftop, which is a garden and also has a jacuzzi and a spectacular view.

We then were offered several options for a our room, since we had a booked a room that did not have a view, and they suggested a better one. We took the bigger room, which had its own jacuzzi, a big bathroom with cute amenities like organic shampoo and lotion.

Rooms are very well equipped: slippers, minibar, flat screen tv, good wi-fi signal, a spacious closet with hangers and all basic requirements.
The overall cleanliness of the rooms is good and linens are kept in good shape.

Breakfast is ABOVE AVERAGE! We had stayed in several other hotels in Italy before and this one was very complete: Protein (Hard-boiled organic eggs, prosciutto, yogurt, milk, cheese, etc) and they also offered to cook our eggs they way we wanted.
Fresh fruit, which is difficult to find for complimentary breakfast. They had cantaloupe, strawberries, kiwi, pineapple, etc. Wide variety of products, some even gluten free.

It was at breakfast, while sipping their delicious coffee, that we met Stella. Stella is the owner of the hotel and a wonderful woman, she focuses on every detail of her hotel. She was such a nice host, and made us feel at home. Her work philosophy is to ask herself "What would you like if you were staying at the hotel?" So, she sleeps in different rooms, just like a guest would, she has breakfast there, tries the food, checks out the service and lives the experience full on.

Her commitment and love for the hotel are noticeable in every area of the Excelsior Parco:
The staff, from the ladies at the front desk, who speak several languages, to the waiters and cooks in the kitchen, and Andrés, you can experience how passionate they are about their jobs.

Both my mother and I will definitely be back, and I don't think I would have liked Capri as much if it weren't for this hotel, it is such a happy place. <3

  • Stayed: May 2014, travelled with family
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Thank marisalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 17 July 2014

Dear Mrs Marisalo,

thank you so much for your beautiful review! We are proud that you enjoyed so much your stay at our Villa and that our Staff offered you the best service and the best smiles! It was a great pleasure to host you together with your mother and also our owner Mrs Stella thanks you for all the sweet congrats you reserved for her and for all our Team!

We are looking forward to welcoming you at our Villa in Capri and toast with a chilly bottle of prosecco on our roof terrace!

Warm regards
Viviana & Excelsior Parco Team

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Reviewed 15 June 2014 via mobile

One of the best hotels I have ever stayed at in my entire life. I stayed here on a family trip with my mom and my sister. Between the service amenities and the views, this hotel is impeccable. Viviana and the entire staff are at your Serivce 24 hours a day always there for you. Upon entering, we were greeted with sparking wine and hor dobrves. Every morning the staff is up at 4AM making fresh croissants, eggs, pastries, cookies, juice, fruit, bread and juice. The location of this hotel is also great, it's a short walk from town (8 mins) but given the amount of croissants and gelato you will consume, it's well worth it. However, if you don't want to walk, there is a driver from 9am-9pm able to take you to the square. Best cappuccinos also!!!! By the last day of the trip the staff had our order down :) I am definitely coming back here.

  • Stayed: May 2014
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1  Thank Sunandsand235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 19 July 2014

Dear Guest Sunandsun,

thank you so much for your lovely review! We are proud of your great support and that our breakfast was a nice treat for you! Good to know that our location might help to consume in case of too much pasta and desserts! We are only 10/15 minutes of walking uphill from our hotel up to the main pedestrian area, we appreciate that you liked our position!

We hope to welcoming you again at our Villa and we send our our warmest regards.

Viviana & Excelsior Parco Team

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Reviewed 13 June 2014

This was our second hotel of our trip, and we were so impressed as soon as we arrived.
We were given a lovely cold drink (Bellini & a beer) and sat on the terrace until Viviana was ready for us. She showed us to our room after telling us all about the different things we could do during our 5 night stay and recommended some great restaurants (Il Geranio was our favourite!)

We had booked just a classic garden view room, which was quite a good size, it didn't have a balcony or hot tub like some of the other rooms, and Viviana actually felt awful that she wasn't able to upgrade us as we were on our honeymoon to a room with a hot tub as they were fully booked - she did however upgrade us on our last night to a deluxe sea view which was so nice just for the last night to have the use of the hot tub!

I have to say, my favourite thing about this hotel was the staff, they were so helpful and nothing was too much trouble. They were always so keen to please. We were actually sad to say goodbye, we had become so fond of all of them during our stay.

Andres is the driver and he is able to take you to the Marina or the main town anytime between 9am & 9pm. When we went out for dinner in the evenings, instead of getting a cab back we actually walked back which was really easy and only took 10 minutes. Instead of walking on the main road the whole way, there are well lit alleys which cut through the roads.

Capri is ridiculously expensive and having been in Sorrento beforehand we noticed all the same things we had seen there were triple the price on Capri so we didn't do much shopping but there are mainly only designer clothes stores in the main town. If you go up to Anacapri there are some nice little shops which sell nice home things, and we actually found it to be a bit cheaper

Viviana and Andres told us some lovely walks we could do, and we managed to do all of them. The scenery was amazing, and walking along the cliff edges and along the coast was so beautiful. I don't think a lot of people who just go to Capri for the day get to see or experience these walks as some of them are a few hours long. Which is why I would definitely recommend staying at least a 2 nights rather than just going for the day.

I think there is only 13 rooms so it never felt crowded or busy, there was no fighting over the toaster at breakfast! it was just so lovely and relaxed and felt so personable.

Would throughly recommend this hotel to anyone who likes the personal touch and likes excellent service!

Really hope we can go back one day and see them all again

Room Tip: Definitely get a room with a hot tub - pure indulgence!
  • Stayed: May 2014, travelled as a couple
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1  Thank Lindz31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 30 July 2014

Dear Mrs Lindz31,

we are proud of your happiness and that you enjoyed your honeymoon in Capri also thanks to the positive stay at our Villa!

You are a lovely couple and it has been a pleasure to host you for your romantic vacation..we are glad that our Staff offered the best service and that you felt comfortable and truly at home! We are grateful to all your compliments!

See you again in Capri!

With warm regards
Viviana & Excelsior Parco Team

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Reviewed 11 June 2014

Spent 3 nights here at this little gem of a place. The staff were amazing friendly and very keen to please. We had a lovely terrace room with a view over the ocean. As it is a very small hotel there are no crowded breakfast scenes and it is just so relaxing to sit in the courtyard and be served by such friendly staff. A driver will pick you up from the ferry and also take you up to the top as often as you need and this is all included. Room service is very good with an extensive selection of foods.The rooms were very generous in size and the linen quality is high. Large bathroom and good size towels. Would definitely stay at this hotel again, I found the whole experience a delight
and very affordable.

  • Stayed: May 2014, travelled as a couple
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1  Thank Ariston50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 22 December 2014

Dear Guest Mr Stringy50,

we are glad that you felt delighted by your stay!

We wish you to welcoming you at our Villa soon.

Warm regards
Viviana & Excelsior Parco Team

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Reviewed 8 June 2014 via mobile

We enjoyed part of our honeymoon at this boutique hotel in Capri. The staff are definitely attentive and helpful. They give you a welcome drink, accommodate special requests (like egg white omelettes), and provide a shuttle service. We even got a prosecco bottle as a gift for our honeymoon. As far as the one regret is that we were one of the few rooms that did not have the outdoor private jacuzzi, so we felt we missed out a bit. All in all, good value for money and great service indeed!

Stayed: June 2014, travelled as a couple
1  Thank Nobuko W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 24 December 2014

Dear Guest Nobuko W,

it has been a pleasure to hosting a beautiful honeymoon couple at our Villa!

We wish you to welcoming you for a new retreat and we suggest to contact us directly to reserve special conditions and guarantee in advance a Deluxe room with private outdoor jacuzzi on the sea view terrace.

Wam regards
Viviana & Excelsior Parco Team

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