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“Peppe is a SuperStar!”

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Luxury Villa Excelsior Parco
Ranked #3 of 40 Hotels in Capri
Certificate of Excellence
Reviewed 27 August 2017

I actually give this hotel 4 1/2 stars. Service is without question 5 stars! The only reason I drop it a 1/2 star has nothing to do with the hotel, just it's location. Capri is not an island that is conducive to walking. The streets are very narrow and cars fly along these narrow streets at a pretty good clip. To get anywhere around the island you need to utilize the hotels shuttle service. The shuttle service is fantastic! One phone call and they are on their way to get you! One strange thing I found out. If you are from the EU, the hotel will provide you with a cell phone with hotel number preloaded. If you are not from the EU, you do not get the phone? I know this because we shared a shuttle with a couple from the UK one evening and the gentlemen gave us the phone to use during our stay. My cellphone was not working in Europe so I am not quite sure how I would have contacted the hotel if not for the cellphone provided by the chap from the UK.

The great..Viviana was wonderful to work with throughout the booking process and greeted us with her big beautiful smile. While we were checking in, Peppe casually walked over with two glasses of cold water with lemon (that happened to be perfect after our 4 hour boat ride to Capri). After we checked in, we were told to go have a welcome drink with Peppe. He introduced us to an Aperol Spritzer. We had a few. Then Champagne, martini, etc. etc. We asked for some lunch and Peppe came out with Prosciutto and Mozzarella and a nice Caprese salad for my wife. Peppe became a friend over the 2 nights there. He is one of the nicest people you ever want to meet and he works extremely long hours! During lunch and dinner, Peppe would bring a little something on the side that was just perfect! He has a way of reading your mind and learns your likes and dislikes very quickly.

We enjoyed this hotel very much!

We will return again one day to see our friend, Peppe!

I recommend you visit this hotel as well!

Room Tip: We had room with large balcony on third floor with great view of Vesuvius and Sea of Naples. I beli...
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank avideater2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 29 August 2017

Dear Guest Mr avideater2,

thank you so much for your brilliant review! We are glad of your compliments, and our colleague Peppe is highly proud and very pleased by your support!

We are sorry for the misunderstanding, as I personally welcomed you and give the courtesy phone (white colour) with our business card upon your arrival, so you could borrow during your stay. You returned the phone the evening after, maybe you forgot you had it with you and that you could use to call us.

We offer our courtesy phones to all of our customer that need, we always ask upon the check in or throughout their stay to give further assistance.

We are looking forward to welcoming you back to experience a new enjoyable vacation at our Villa! You are invited to contact us directly to reserve at special conditions.

Warm regards
Viviana & the Excelsior Parco Team

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Reviewed 26 August 2017

We recently had the pleasure of staying at this amazing boutique hotel. Staying at Excelsior Parco for a week made our vacation on Capri even more magical!
Not only was the hotel well appointed but the two rooms we stayed in were great (clean and comfortable)! Each room had beautiful view from its private balcony and a private jacuzzi which came in handy after a long day of checking out the Almafi coast. Each morning we had a delicious complimentary made to order breakfast on the beautiful terrace and were chauffeured around to wherever we decided to go. We really can't say enough great things about the hotel but what really made our experience exceptional was the staff! They continually went above and beyond making sure we had the best stay and helped us plan our every move as well as making some amazing restaurant recommendations and reservations! They truely treated us like family from the moment we got there to the moment we left! A special thanks to Rosaria, Viviana, Peppe & the rest of the team for making our stay in Capri so special! We look forward to seeing you all again very soon!

Room Tip: Would recommend a room with private terrace with jacuzzi
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  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Maggie1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 27 August 2017

Dear Guest Mrs Maggie1003,

it has been our pleasure to welcoming you as our Guests! Thank you for your lovely support, we are glad you have wonderful memories to share.

We are looking forward to welcoming you back to experience a new enjoyable stay.

With our warmest regards
Viviana & the Excelsior Parco Team

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Reviewed 24 August 2017

The service here is first rate! From check in we were taken up to the rooftop for a complimentary glass of bubbles whilst the fantastic staff looked after the paper work, the room was beautiful and spotless and the food/beverage service from Peppe was amazing!

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Service
1  Thank bjhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 26 August 2017

Dear Guest Bjhart,

thank you for your wonderful support, we are glad you enjoyed your stay!

We are looking forward to welcoming you back to experience a new enjoyable retreat.

Warm regards
Viviana & the Excelsior Parco Team

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Reviewed 23 August 2017

Best service ever. People are very helpful and unobtrusive. We can speak very highly of Viviana, who welcomed us and helped us plan our stay and booked everything we needed, and Peppe who gave us an unforgettable birthday morning by bringing to our room not what we ordered but rather what we needed. It really felt like friends helping you have a good time.

The location is 15 min walking from the town center but the shuttle service they have works so well that we only had to walk it twice, and only because we wanted to.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Georgi Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 26 August 2017

Dear Guest Mr GeorgiZ,

thank you for choosing our Villa to celebrate your wife's birthday, we are glad you have beautiful memories to share!

We are looking forward to welcoming you back for a new enjoyable experience.

Warm regards
Viviana & the Excelsior Parco Team

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A TripAdvisor Member
1
Reviewed 20 August 2017 via mobile

From the moment arriving to Hotel Excelsior Parco my girlfriend and I were greeted by the friendliest staff imaginable.

From the complimentary car service to the city center to the amazing food on site, I would give my rating a 7 star. We were upgraded the last night of our stay to a terrace room with jacuzzi overlooking the ocean.

The manager Peppe was amazing. I would definitely recommend this hotel to anyone wanting to have a great time in Capri.

Can't wait to come again!

Stayed: August 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viviana A, Responsabile relazioni con la clientela at Luxury Villa Excelsior Parco, responded to this reviewResponded 21 August 2017

Dear Guest,

thank you for sharing your experience, we are glad you truly enjoyed your stay!

We are looking forward to welcoming you back for a new lovely retreat.

Warm regards
Viviana & the Excelsior Parco Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Villa Excelsior Parco

Address: Via Provinciale Marina Grande 179, 80073 Capri, Island of Capri, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Island of Capri > Capri
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 On the Beach Hotel in Capri
#1 Family Hotel in Capri
#2 Luxury Hotel in Capri
#2 Romantic Hotel in Capri
Price Range: $302 - $1,040 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Villa Excelsior Parco 4*
Number of rooms: 11
Official Description (provided by the hotel):
Two thousand years ago, an Ancient Roman residence, as testified by the column dominating the entrance to the hotel. At the start of the 20th century, a Liberty style villa, the chosen refuge of artists, intellectuals and all those looking for an exclusive hideaway. In 2006 a complete restoration and renovation transformed the building into a boutique hotel in which to experience the traditional hospitality of Capri's most elegant villas. ... more   less 
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Also Known As:
Excelsior Parco Hotel
Excelsior Parco Capri

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