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All reviews m gallery covered courtyard beautiful hotel train station old palace an oasis central courtyard historical building dirty city reception staff pizza luxury hotel deluxe room hotel restaurant after dark stayed here for two nights amalfi coast
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Reviewed 3 October 2017

I stayed at this hotel as part of a tour group and it was the best room in all the places we stayed. The service was impeccable and the restaurant area at night was wonderful. As two women on our own we had a big problem going out after dinner for a walk as soon as you walked out of the door you were in a filthy ghetto, graffiti and rubbish all over with groups of males hanging around. We came straight back as it was very uncomfortable. That night we had a wonderful dinner on our own. The next night it was an included group meal. I couldn't believe I was in the same hotel. We had a side room which was OK but the food was cold and inedible. If the chef could make a delicious meal when we were paying separately why not for a prepaid group? Totally let the hotel down.

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank DaphneYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 22 November 2017

Dear DaphneYork,

It is always good to receive feedback, both positive and constructive and we hope to see you when you are next in Naples.
Many thanks for taking the time to send in a review.
We all hope to welcome you back on your next visit to town
Kind Regards

Your Staff at Palazzo Caracciolo MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

Just returned from a four night break. Beautiful hotel, the courtyard was delightful to sit in after the hustle and bustle outside. Reception Staff helpful with booking trips and general advice. Food excellent and very good value. The only thing letting it down was dining room service. Meal orders were sometimes forgotten or never arrived! One breakfast time, due to a big conference taking place, there was not enough crockery and the food kept running out and tables were not cleared. This problem needs addressing as it lets the hotel down. Cleanliness was excellent throughout.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank aphrodite38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 3 October 2017

Dear Aphrodite38,
we are happy to read that you liked our hotel, our Staff and Naples.
However we really regret that our restaurant service did not meet your expectations.
Thanks to your precious hints and suggestions we will work at our best to build up the quality of our services and the professionalism of our Staff.
Looking forward to welcoming you again
Your Team at Palazzo Caracciolo MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

A nice hotel, set in a 13th century palace. We were upgraded at check-in and the hotel staff gave us helpful tips on places to visit and eat. The staff also helped us with our tour reservations for Pompeii.

The room (junior suite) was very comfortable. Breakfast spread is reasonable and the restaurant and bar were pretty good too.

It was a very comfortable stay overall.

Why not 5 stars? While it is situated just about a 10 minute walk from the Napoli Centrale station, the location isn't the best. There are like a dozen large dumpsters lined up right in front of the hotel which takes away from the beauty of the hotel.

Stayed: September 2017, travelled as a couple
2  Thank Ironstan666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 28 September 2017

Dear Ironstan,
Thank You very much for your words.
It is great to read that you enjoyed your stay with us.
Thank you so much for mentioning our professional and friendly staff, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction!
We are really sorry that the location spoilt your vote because of the four not really pleasant dumpsters on the side of the building, on the main road.
Looking forward to welcoming you again very soon
Best regards
Your Staff at Palazzo Caracciolo MGallery by Sofitel

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Reviewed 22 September 2017

Just got back from a 3 night stay and can thouroughy recommend this hotel, we arrived well ahead of our check in time and our room was ready, we had a double deluxe room which was spacious & comfortable, I don't think many rooms have any views, we overlooked the side street but this didn't bother us. All the staff were very friendly & helpful. Breakfast was included and the choice & quality was excellent. The building is very impressive with a large & stylish courtyard area.
Naples is scruffy and dirty and the street where the hotel is located is not great but it is central and easy for the station & other areas.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank WayneGardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 12 January 2018

Dear WayneGardner,
Thank You very much for your words.
It is great to read that you enjoyed your stay with us.
The quality of our Job is to be measured by the satisfaction of our Guests, and your comment is showing us that we are working as we should.
We will keep doing our best to give a good service in future
Kind Regards
Your Staff at Palazzo Caracciolo MGallery by Sofitel

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Reviewed 17 September 2017

Check in late, allocated room, aircon faulty. Next room, air con faulty. 3rd room, aircon faulty (though easily and promptly fixed next day by simply maintainence issue). 4th Mgallery in Italy, not in same class, rooms fine, but small, and a long way from 5 star - no better than Mercure in Bologna for example. Missing some "standard" amenities from room too. Staff "helpful", but getting a derisory laugh when suggesting I could be upgraded as per my Gold status to help select a room that everything worked was a shame. Not sure they were in the slightest bit bothered. Gold status expires end of 2017, it hasn't got me much in Italian Mgallery hotels all round. Pick somewhere else.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank alexanderhart2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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