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“Spring trip to Amalfi Coast”

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Palazzo Caracciolo Napoli MGallery by Sofitel
Ranked #20 of 186 Hotels in Naples
Certificate of Excellence
Reviewed 7 October 2017

We had a couple days before meeting up with out tour group once we landed in Naples, Italy and chose to stay at the Palazzo Caracciolo. It was my first trip to Naples, and I wasn't prepared for the garbage in the streets and the pure chaos on the roads. When the cab drove up to the hotel I was nervous about my selection based on the front facade - it didn't seem as nice as I was expecting given the messy street and the graffiti street-side. But that all changed when we arrived. The staff were so friendly and accommodating, showing us to a courtyard to wait out final room prep. The bar area was nice, cool and relaxing, service was prompt and full of smiles. Our room was great - I had been told to expect tiny rooms, but this room was just fine, with a queen bed and a small sitting area. I really loved the 'Juliette balcony', with the double doors, looking out on the street with a fine view of Mount Vesuvius. The room was very clean, the bathroom had all the nice amenities. Besides the lovely room, this hotel has some great extras: there's a wonderful spa area with an indoor hot tub & a sauna; there is a nice outdoor rooftop area with a hot tub, surrounded by local buildings - so nice, so 'Naples'. We really loved this hotel, and would definitely recommend it.

Room Tip: Court side rooms are probably quieter, but the street side room wasn't particularly noisy.
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank VNKSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 8 October 2017

Dear VNKSmith,
Thank you very much for your lovely words.
We really appreciate that our Team succeded in making You "Feel Welcome" and homely here in our hotel.
Looking forward to welcoming you again very soon
Warm regards from sunny Naples
Your Staff at Palazzo Caracciolo MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 2,675 reviews

Reviewed 5 October 2017

The area around the station is convenient but is a bit dodgy so it was great to find this lovely haven. Great staff, lovely room, comfy bed and excellent food...spa, sauna etc is bliss after a huge day of exploring.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Service
Thank Kaz2260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 8 November 2017

Dear Kaz2260,

Please allow me thank you for your kind words about our property and for sharing them with the rest of TripAdvisor users!

I will share your comments with our team and I am sure that this feedback will be a great encouragement to all of our staff, as we all do our best to continuously improve the quality of our services.

We hope your next visit in Napoli will be as pleasant as the previous one, we are looking forward to having you with us again!

With kind regards,
Your Staff at Palazzo Caracciolo MGallery by Sofitel

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Reviewed 3 October 2017

I stayed at this hotel as part of a tour group and it was the best room in all the places we stayed. The service was impeccable and the restaurant area at night was wonderful. As two women on our own we had a big problem going out after dinner for a walk as soon as you walked out of the door you were in a filthy ghetto, graffiti and rubbish all over with groups of males hanging around. We came straight back as it was very uncomfortable. That night we had a wonderful dinner on our own. The next night it was an included group meal. I couldn't believe I was in the same hotel. We had a side room which was OK but the food was cold and inedible. If the chef could make a delicious meal when we were paying separately why not for a prepaid group? Totally let the hotel down.

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank DaphneYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 22 November 2017

Dear DaphneYork,

It is always good to receive feedback, both positive and constructive and we hope to see you when you are next in Naples.
Many thanks for taking the time to send in a review.
We all hope to welcome you back on your next visit to town
Kind Regards

Your Staff at Palazzo Caracciolo MGallery by Sofitel

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Reviewed 30 September 2017

Just returned from a four night break. Beautiful hotel, the courtyard was delightful to sit in after the hustle and bustle outside. Reception Staff helpful with booking trips and general advice. Food excellent and very good value. The only thing letting it down was dining room service. Meal orders were sometimes forgotten or never arrived! One breakfast time, due to a big conference taking place, there was not enough crockery and the food kept running out and tables were not cleared. This problem needs addressing as it lets the hotel down. Cleanliness was excellent throughout.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank aphrodite38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 3 October 2017

Dear Aphrodite38,
we are happy to read that you liked our hotel, our Staff and Naples.
However we really regret that our restaurant service did not meet your expectations.
Thanks to your precious hints and suggestions we will work at our best to build up the quality of our services and the professionalism of our Staff.
Looking forward to welcoming you again
Your Team at Palazzo Caracciolo MGallery by Sofitel

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Reviewed 27 September 2017 via mobile

A nice hotel, set in a 13th century palace. We were upgraded at check-in and the hotel staff gave us helpful tips on places to visit and eat. The staff also helped us with our tour reservations for Pompeii.

The room (junior suite) was very comfortable. Breakfast spread is reasonable and the restaurant and bar were pretty good too.

It was a very comfortable stay overall.

Why not 5 stars? While it is situated just about a 10 minute walk from the Napoli Centrale station, the location isn't the best. There are like a dozen large dumpsters lined up right in front of the hotel which takes away from the beauty of the hotel.

Stayed: September 2017, travelled as a couple
2  Thank Ironstan666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 28 September 2017

Dear Ironstan,
Thank You very much for your words.
It is great to read that you enjoyed your stay with us.
Thank you so much for mentioning our professional and friendly staff, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction!
We are really sorry that the location spoilt your vote because of the four not really pleasant dumpsters on the side of the building, on the main road.
Looking forward to welcoming you again very soon
Best regards
Your Staff at Palazzo Caracciolo MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
Price Range: $165 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Official Description (provided by the hotel):
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples

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