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Reviews (2,847)
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All reviewsm gallerycovered courtyardbeautiful hoteltrain stationold palacecentral courtyardan oasishistorical buildingdirty citypizzareception staffcentro storicohotel restaurantstayed here for two nightsafter darkamalfi coastjunior suite
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Reviewed 1 March 2018

  • Stayed: February 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 3 March 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 February 2018 via mobile

This is a fabulous property, not flawless but nice staff, good showers, big beds and nice light breakfast offering.
Naples is grotty and you see this as soon as you leave the hotel. The neighbourhood and location is fine.
My moan would be wifi which was rubbish and heating-air con system which had a mind of its own.
Would recommend this hotel.

Stayed: February 2018, travelled as a couple
Thank debsywalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 3 March 2018

Dear Debsywalker,
Thank you for sharing your thoughts regarding your recent stay.
We are delighted to read that you enjoyed your trip to Napoli and found our hospitality to your satisfaction.
Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home.
We look forward to your return visit.
Your Staff at Palazzo Caracciolo MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018

A hotel that is a bit stretched for European 4 stars, small rooms, photo rooms on the website deviate from reality. Small bathroom, very poor breakfasts with very little choice. The location was just right in order, service at a high level, helpful and nice. Price is not adequate to the standard

  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LuMa6677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 16 March 2018

Dear LuMa6677,

Thank you very much for expressing your feelings after your stay with us.
We would like to thank you for highlighting our service standards and our passionate and dedicated staff, always at our Guests’ complete disposal.
Kindest regards
Your Staff at Palazzo Caracciolo MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018 via mobile

Really excellent accommodation and very friendly and efficient staff. Delicious breakfast. Great for a romantic getaway! 10-15 minute walk from historic centre and station. Streets are a bit run down but hotel is an oasis!

Stayed: February 2018, travelled as a couple
Thank mathewsmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 24 February 2018

Dear mathewsmar,
We are delighted to read that you have been able to appreciate all the efforts from our Staff.
We all wish to thank you for being our precious Guest and for your lovely words.
Our aim is to make you feel welcome and have a memorable stay.
Looking forward to welcoming you again very soon
Warm regards from sunny Naples
Your Staff at Palazzo Caracciolo MGallery by Sofitel

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Reviewed 12 February 2018

Great hotel, friendly staff, building is amazing and well kept. The central atrium areas are stunning. 5-10 min walk to Garibaldi train station. Some reviews about the area may be right, it is a little 'run down' with graffiti but this is the character of Naples, at NO time during my stay did i feel the area was 'unsafe' etc. Some street noise could be heard from my room on the second floor but no more than any other hotel, if you're a light sleeper maybe ask for a room away from the main street. Great hotel & staff, thank you.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this reviewResponded 24 February 2018

Dear Rob,
Thank you for sharing your thoughts regarding your recent stay.
We are delighted to read that you enjoyed your trip to Napoli and the view from your window and found our hospitality up to your satisfaction.
Our aim is to make you feel welcome and enjoy the city starting from a place where you feel at home.
We look forward to your return visit.
Your Staff at Palazzo Caracciolo MGallery by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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