Our stay was a disaster, when we first arrived there was a few stains on the blankets and a few hairs in our sheets, we decided to let it go, since we did an early check-in and maybe the staff rushed the cleaning although Antonio (front desk) assured us that they did change the sheets. After the first night, I noticed I had a few bites on my arms the next morning and I let that go too, thinking maybe it was mosquitos that I had gotten while busy outside touristing. After night two, the bites multiplied and I started to get concerned, I had bites all over my arms and on my back then I started doing some online research and realized these were bed bug bites! So we spoke to Antonio, who in not so many words, said he didn't think they were bed bugs because they had recently done a deep cleaning and tore out all the moldings the week before. Now...why would a hotel do this if they didn't have a bed bug problem? To their credit, they didn't openly admit it, but they didn't flip out and deny it either. Instead, Antonio switched out rooms (so he can inspect our old room for bugs) but the next morning, after sleeping with the lights on and wearing a long sleeved shirt to bed, I was still covered in more bites. Now that I'm home half my luggage is still in seal plastic bags and I threw out most of my belongings so I don't track it back to my house and I'm completely swollen and covered in insanely itchy bites (I counted 34 bites in total) and anti-histamine creams. It pretty much ruined the last days of our vacation ( I had to wear long sleeves to cover the bites in the 84 degree Rome heat while constantly reapplying various ointments to keep the scratching at bay). My boyfriend was running back and forth to the pharmacia for medicine. Also made my 12 hour + flight back home a nightmare.
Other things to note, beware of the free breakfast, after the third day of our stay we noticed the fruits were completely rotting in their basket and the croissants were on their last legs.
The only redeeming qualities were the location, which was nearby to many sights and Antonio (front desk). He was helpful when we first arrived and informed us of all the major attractions and how to get there. Also helped us in booking our cab to the airport at 4 in the morning and the cabbie was early and super nice. He was very polite and tried the best he can (I thought) while dealing with the bed bug situation, however, they really should have given us a refund for our stay or hired exterminators to check the rooms to make sure the problem was eliminated before they received more guests after their deep cleaning failed.
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- Also Known As:
- Bed And Breakfast Relais La Maison
- b&b Relais La Maison Hotel Rome