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Reviews (1,542)
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All reviewspiazza navonarichard meier roomrooftop terraceexecutive suitebeautiful hotelexcellent locationfront desk staffour honeymoonquiet streetlarge bathroomheart of romeboutique hoteltrip to romeloved this hotelaround the cornerside streetmajor sites
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Reviewed 27 June 2018 via mobile

We stayed in suite was good but for nearly 500 euro a night would expect better than double charged for extras as if u would think that was possible when paying 500 euro per night, when we raised this with hotel staff they said they would reverse but might take 4 weeks to reverse, still waiting please check all charges we were after arriving from Australia and major jet lag would not expect this of 5 star hotel did complain to Alice but no reply they obviously have that much business they don’t need to worry bout ongoing business as this hotel is in great area but bit dated especially for big price

Stayed: June 2018
2  Thank TheRockhead999 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore generale at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 5 July 2018

Dear Guest,

Thank you for your feedback about your experience at Hotel Raphaël.

We are sorry to hear that you had some misunderstanding with our hotel staff and we regret that the gestures we made in your regards as assigning one of our Top suites in order to make you feel you and your family more comfortable without applying an extra fee for the room category and removing the wrong charges immediately from you bill as soon as you reported it were not enough.

Also, we would like to point up that we replied to your email after two days you sent it; being a boutique hotel of 51 rooms, all guests and feedbacks are important for us. Of course mistakes can happen to anyone, but we try to do our best to repair.

We hope to have the chance of welcoming you in a future occasion in order to offer you a more satisfactory experience in our property.

Best Regards,

Roberto E. Vannoni, Emilia Bangrazi and the staff of Hotel Raphaël

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

I recently stayed here for three nights with my brother and friend. We could not have been better looked after and I thoroughly recommend this hotel to anyone looking for comfort and some luxury. The roof garden at the top offers wonderful views of Rome and the staff there are amazing. Breakfast is one of the best I have ever had in a hotel and pretty much saw us through till the evening - with maybe an icecream in between!

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Elisabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore generale at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 5 July 2018

Dear Guest,

First of all we would like to thank you for your most valuable feedback about Hotel Raphaël.

We really appreciate your words of appreciation for so many aspects of your stay such as the service received from our hotel and restaurant staff, always ready to do an extra mile to make the guest feel special and pampered.

Also, we are happy to know that our buffet breakfast could fully satisfy your expectations as we think it’s one of the most important features of our hotel.

We really hope to welcoming you back at Hotel Raphaël and in that occasion we will be thrilled to offer you a glass of champagne and our organic canapé to be enjoyed on our rooftop bar.

Warmest Regards,

Roberto E. Vannoni, Emilia Bangrazi and the staff of Hotel Raphaël

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Reviewed 25 June 2018

Our stay at this hotel was simply wonderful. The r is in a great location and easy walking to a number of attractions. Recommend a large room in front of hotel. We stayed on second floor. Our room was very spacious and extremely comfortable in all respects. Hotel staff very helpful and pleasant. Also recommend taking their limo from FCO to hotel. The rate was 90 Euros and worth it after long flight from San Francisco. Don't miss this gem. Oh! Breakfast was fantastic.

Room Tip: Front & larger room
  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore generale at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 5 July 2018

Dear Guest,

First of all we would like to thank you for your wonderful review about Hotel Raphaël.

We are happy to know that you enjoyed your stay in our property thanks to the location, the spacious and comfortable room and the buffet breakfast.

Also, we appreciated your comment about your pick up service and we are glad you found a good value for money.

We hope to have the chance to welcoming you back in the Eternal city and if you will choose Hotel Raphaël once again for your stay, we will be happy to offer you a glass of champagne and our organic canapé on our panoramic rooftop terrace.

Fondest Regards,

Roberto E. Vannoni, Emilia Bangrazi and the team of Hotel Raphaël

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Reviewed 21 June 2018

This hotel was a really nice surprise. It is located in a great area!. We got tired of all of the tourists, and this was a great escape from the busier side of the city. So much to do within 5 minutes all the way around. There is a square on the back side of the hotel that is fun to walk to at night with lots of restaurants and music. The hotel staff was very accommodating and our room was very roomy and the bath was much nicer than most hotels in Europe.. Turn down service at night was nice as well. Roof top bar and restaurant is small, but has great views.

Room Tip: We had a nice corner suite which was an upgrade. It was on an alley which was a little noisy, but we didn't mind at all.
  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore generale at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 4 weeks ago

Dear guest,

First of all we would like to thank you for taking the time to write your fabulous comment about your stay at Hotel Raphaël.

We are really thrilled to know that you appreciate so many aspects of our property such as the location in the heart of the Eternal City, but quite and cozy. We have the fortune of being close to the most important monuments and sights of the city and to the best restaurants and bar of the center; in this part of Rome it’s impossible to get bored!

We would like to thank you as well for your lovely comment about the hotel staff, about the room size and bathroom, and about the romantic and unique view of our rooftop bar.

We really hope to have the chance to welcome you back at Hotel Raphaël and in that occasion it will be our pleasure to offer you a glass of champagne and our organic canapé to enjoyed on our panoramic terrace.

Best Regards,

Roberto E. Vannoni, Emilia Bangrazi and the entire team of Hotel Raphaël

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Reviewed 17 June 2018 via mobile

Wonderful terrasse on the roof. Nice view during sun set on St pietro. Service excellent and food amazing ! Romantic place to recommend to discover Rome from another point of view. Try the pizetta with a spritz, unique

Stayed: June 2018, travelled as a couple
Thank Ballez60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto V, Direttore generale at Hotel Raphael - Relais Chateaux, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for sharing your comment about your recent visit to our rooftop terrace!

We are glad to know that you found your experience so positive for the service received and the quality of the food; we know that during sunset time, with a spritz and some good appetizer you can create an unforgettable experience.

We hope you will come back to visit our terrace soon!

Best Regards,

Roberto E. Vannoni, Emilia Bangrazi and the equipe of Hotel Raphaël

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