When we arrived we were not able to check in so staff allowed us to wait in the lobby which was welcome after a long journey. Room was small but comfortable with firm bed, rain forest style shower and other amenities that you may need (hair dryer, kettle etc). Cleniness of the room was exceptional. Towels were fresh every day as was the bed linen and the bins changed. On our third day we'd noticed that the small fridge in the room hadn't been restocked which, upon query, we were told would be an extra charge after the third day of our stay. Another charge we were also caught out with was something known as "city tax" which we had not been informed of until we'd arrived and were expected to pay upfront. If of a morning we hadn't been for breakfast nobody seemed bothered or queried if we were OK. Communication, more so the lack of, from reception and front of house staff left a lot to be desired. On the 6th night of our stay, which I will add was the hottest at 32°c, our air conditioning gave out which led to reception staff bringing a fan to our room at 3am as this couldn't be rectified until the morning. This also happened the following night. The room was practical and ideal for what we needed but there is also room for improvement

We understood we would have a room with 3 beds for my daughter, my grandson and myself. in fact we had two double beds, obviously embarrassing for all concerned. It was to late to do anything about it, should I be entitled to a reduction.