We booked our stay here at the Pasiello Parioli Hotel this September for 2 nights. We arrived late in the afternoon for check-in with little time to spare to see the Coliseum. So we dropped our bags off in our room and left right away. We returned later that evening to find cockroaches and centipedes in our room. Changing rooms at this point was not an option. One cockroach surely means other cockroaches. We decided that we would check out and find another hotel immediately. We spoke with the hotel staff that evening and we told them we are aware we have already paid for both nights but would only like next day's refunded. (Meeting them halfway). The gentlemen was polite and offered another room but at that point we were already turned off - so we declined. (It took us until 2:30 AM to find another hotel) He advised that he would have his colleague contact us tomorrow regarding the refund. The next morning - we received a call from the lady who manages the reservations. She again tried to offer us a different room. I explained to her we already made other arrangements and that we were already turned off from the hotel but understand we would pay for the one night. She replied rudely, saying ...well madame, I did not see any cockroaches so I cannot refund your money. Long story short - She would not let me speak with her manager and when I asked for her name, she said - I already told you my name and hung up on me.
Why I would never recommend this hotel:
-Cockroaches and Centipedes in the rooms
-Terrible customer service from the "reservations manager"
-Some of the electricity plugs do not work in the rooms
-Beds are dingy and uncomfortable
- Reservation Options:
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- Also Known As:
- Hotel Paisiello Parioli