I’m apprehending only now, from your review, that a neighborhood night party affected your holiday, it must have been frustrating for you to not be able to spend a quite night and I’m sorry I lost the opportunity to remedy.
The safety of our guests and night silence is always our top priority, our staff if highly rated online by Guest’s especially for the attention of the service (here available 24hours), so I guess it was an isolated incident.
Since we take into a high consideration our Guest’s feedback, I would appreciate if you could give me greater detail.
I see on tripadvisor you have reviewed 7 different hotels on the same day, December 4th,
so I need to know which is the period you spent at the Hotel Tuscolana so, together with the staff, we can individuate responsibilities are and prevent from making similar mistakes in the future.
We thank you for mentioning our breakfast variety, it’s much more than a continental affair here, … cheese, eggs, cold cuts, fresh bread, cereals, juices, home made yogurt, cakes and pastries. As also a fresh brewed coffee and cappuccino, like at a bar, is not easy to find in a hotel breakfast. Also our location is convenient for both sightseeing (10 minutes walk to San Giovanni Basilica) and onwards travel to airport terminal.
We published all rooms pictures by reporting the exact room size, that's because we want Guests can have the idea more closer to the reality they will find once with us.
Here it follows what’s online on all official sites, please notify which pictures you found on line not responding to these guidelines:
DOUBLE SMALL - Size of 10 m² - Internal view - French bed ½
DOUBLE STANDARD - Size 16 m² - External or Internal view - Double bed or 2 Single Beds on request
I appreciate if you would be willing to give us a chance to better investigate your claim and, should you return to Rome one day we would be happy welcoming you back again and try to give you different impression.
With kindest regards.