Nice staff and clean rooms but sub-par AC and non-existent management to address issues. We arrived around 7pm and despite being promised an upgrade we were assigned their “nicest” room. Turned on the AC and went to dinner when we returned the room wasn’t cool, THEN they turned on the AC, waited another hour still not cool. Then they transferred us to three different rooms in 2 buildings with multiple flights of stairs, only the final room has barely functional AC. There was nobody to assist with luggage or help us locate the remote rooms (located in conventional apartment buildings). More importantly I asked to speak to the manager at least 4 times between that issue and then we checked out and nobody was made available or contacted me. Worst hotel experience we had after a month in Italy. AVOID.

I completely agree with the previous reviewer. The reception staff had zero empathy or apparent willingness to engage in the most basic of interaction with customers.
Page one of staff training: make people feel welcome.
Our room was fine but dominated by an enormous TV completely out of keeping with the rather eccentric style.
Despite us making it obvious we only drank Breakfast tea in our room, each day we were given all sorts of tea but breakfast tea. We also had to ask for milk. Not a big thing but perhaps it shows a basic lack of understanding of client base.
The location is great and the breakfast ok, the staff there were at least more friendly.

We stayed four nights during a visit to Bologna in October 2022. We were in a junior suite.

The hotel’s location was superb for exploring Bologna; everything we wanted to see and experience—sites, restaurants, etc.—was within easy walking distance (2-30 min.) of the hotel. We took a taxi from airport, which was easy and about 25 minutes; the hotel is about a 20 minute walk to the train station.

The rooms are unique and decorated with art, as is the lobby. The hotel is unique and its decor feels authentic to the destination. The room was clean, and we were thankful for daily housekeeping service.

However, the quality of sleep was less-than-expected. The mattress was extremely hard. The air conditioning (one reason we selected this hotel) only seemed to partially work; our room definitely did not cool to the temperature we set, and the room was hot in the evenings. Our suite was right above the lobby, and the “Muzak” played in the lobby was audible in our bathroom and bedroom from early morning (before 8am) through late at night (after 10pm). Attempting to sleep while having to listen to an odd mix of pop and opera was less-than-ideal, and I did not expect a four-star hotel to have this problem.

The breakfast was fine—coffee prepared by staff and a nice buffet of cold cuts, cheese, yogurts, rolls, and lots of sweets. Staff assisting with breakfast were polite.

We did not find the staff at reception particularly warm or welcoming; again, this was surprising for a hotel of this caliber. Check-in was efficient but not especially welcoming. As we entered and exited, staff rarely looked up from computers and/or acknowledged our presence. Requests were handled efficiently but without warmth. No interest was shown in our visit, experience, etc.

Overall, average: great location; suitable but not outstanding rooms; efficient but not memorable service.