We stayed in one of the apartments that could accommodate up to four people. I must say that when we first checked in, I was somewhat disappointed in that it was clear we had been given one of the smaller apartments. In fact, when I booked the hotel, I was not told which apartment I was going to be given and I found this to a bit troubling. I would recommend that this be made clear at the time of booking. Regardless, the experience was a very pleasant one.
The location of the hotel is unbelievably good, one block off the Piazza Maggiore, which is the heart of the historic district. The hotel's staff is very accommodating and did its best to address our every need. We were pleasantly surprised that our room was cleaned daily - there was something on the website that said it would be serviced once during the week - and the cleaning staff did an excellent job including providing fresh sheets and towels daily. The wait staff in the breakfast area was very attentive and did an excellent job. I agree with reviews that say that the breakfast is a bit uninspiring. We found that if you came a little later during the breakfast hours, that the hot food such as the eggs and the sausages were not replenished. I would recommend focusing on this going forward. One more mild complaint which is that we were told that we couldn't use the AC in our room which wasn't a huge imposition but there were instances each night where the room got a little stuffy. We resolved this by keeping our windows open which was fine up until the morning hours when there was street noise.