My husband and I had a room booked in this "4 star" hotel for over $500/night, and while I was already in Italy (Venice), my husband was not yet, and tested positive for Covid 3 days before arrival. We were to stay at the Hotel San Donato. We booked through American Express Travel and asked for their assistance in canceling the reservation as my husband would definitely not be traveling and I would be going home. American Express tried for 3 days to cancel the reservation for us with a refund and they absolutely refused. Amex Travel has a team to go in and get these things done for you and they usually have success. This hotel, in a time where we all need flexibility, and where literally EVERYONE ELSE is offering it, kept our over $2k and wouldn't even offer a voucher/future stay (which we wouldn't do now), a partial refund, NOTHING. They are greedy and disgusting. I do not recommend this business at all. From all of the other reviews, it sounds like the only thing going for them is location. I wouldn't trust them whatsoever. I will be posting in every possible blog about this awful hotel.

The hotel’s location is about the only good thing about it.
The room’s decor is outdated, the bathroom pictures on booking are misleading and we got a very old looking bathroom despite opting up for the superior room.
The windows are far from soundproof and the noise from the street bars kept me up till 3 am.
This is a four stars hotel , you would at least expect The room to have a simple kettle to make tea/simple coffee. They charged me 7.5€ for a cup of milk!