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All reviews grand hotel overlooking the harbour revolving door classic hotel marble bathroom cruise ship upgraded to a suite fabulous hotel breakfast buffet large balcony an upgrade valet parking public areas rooms are spacious four star old style old world charm
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Reviewed 24 June 2018

The hotel is a large 5 start hotel that has been upgraded and kept in pristine condition. We had 2 rooms in early June. We had requested one to be a family room and thankfully they upgraded us to a suite with a beautiful balcony overlooking the harbor. Rooms were spacious, clean with large bathrooms.

The only caveats I would give is that the hotel seemed more of a business than family or leisure hotel and the concierge or guest services were somewhat lacking and only recommended restaurants from a 'list'.

Room tip: ask a room with a balcony and facing the harbor.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank barbaraone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager R, Responsabile reception at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 7 July 2018

Dear barbaraone,
Thank you for the review about Savoia Excelsior Palace that you have shared on Tripadvisor.
We are delighted to read that you were overall impressed by the facilities of our hotel and the quality of services provided during your experience with us. Your gracious comments will serve as an added inspiration for us to consistently improve and maintain the high standards which you have experienced.
We will be looking forward to the next opportunity to welcome you back to Savoia Excelsior Palace.
Sincerely,
The Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

We stayed for 4 nights in a deluxe sea view room with a balcony and loved our room. The view was endlessly fascinating with a view across the surrounding hills and the Castillo Miramare, and watching all the vessels come and go. It was a large sized room and large marble bathroom and every aspect was extremely well designed. I had some reservations about booking a hotel right on the dock where the cruise ships come in as this if often a barren or drab part of a city, but this could not be further from the truth in this case. The location of the hotel is excellent; just a short walk to the main piazza, plenty of restaurants nearby, the tourist office just behind the hotel, and the dock to catch a boat to the Castillo Miramare is just across the road. The room is incredibly well sound proofed as you could not hear any noise from the road or dock unless you were sitting out on the balcony, and also no noise from neighbouring rooms. The hotel has a grand lobby and excellent service. The breakfast is served in a very nice restaurant, with plenty of savoury and sweet food options, and great organisation and service so that you were seated with a coffee quickly, and the platters kept replenished despite being very busy. The hotel is rated 4 stars but it is 5 stars in all aspects except for the lack of a pool. Trieste is a beautiful city and staying at the Savoia only enhanced a wonderful visit.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank galtons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager R, Responsabile reception at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 7 July 2018

Dear Galtons,
It’s a pleasure to read your kind words, but most important, for dedicating some of your personal time to us. We are very happy to have contributed to making your stay in Trieste memorable. We appreciate and take into consideration any suggestions, comments and experiences as a way to improve Starhotels’ hospitality. Feedback and what guests might want to recommend is the key to improvement. We sincerely thank you for your time and hope to have the possibility to welcome you once again in Starhotels.
Sincerely yours,
The Reception

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Reviewed 22 June 2018 via mobile

On the way to Tuscany we’ve stopped for one night in the Savoi.
Perfect choice, nice and clean rooms, perfect location, price and value is eqalized.
Will come back and will recommend to others.
Braekafast was my favourite by the way.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank annamaripeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager R, Responsabile reception at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 7 July 2018

Dear Annamaripeter,
We are absolutely delighted to read your feedback following your recent stay with us at the Savoia Excelsior Palace.
Thank you so much for your kind words regarding the great service you received during your stay especially from our food and beverage team. We have passed these on to the team here and we all hope that you get the chance to welcome you back to the hotel soon.
Sincerely,
The Reception

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Reviewed 15 June 2018

I stayed in this hotel for nearly a week at the beginning of June'18, I was on a business trip so found the central location of the hotel facing the bay very nice. I did have a very large room and it was kept very clean indeed. The lobby bar where I had an end of day drink most days with some nibbles prior to dinner was great and quite. The ceiling architecture in the lobby is stunning, real Italian style. Breakfast was also very good and the staff were very polite and helpful.
My only negative comment is that the hotel did not have a swimming pool, or even a sunbathing deck.

Room tip: Ensure a room in the front of the hotel facing the water.
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Enda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager R, Responsabile reception at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 17 June 2018

Dear Ms. Enda C,
It’s a pleasure to read your kind words, but most important, for dedicating some of your personal time to us. We are very happy to have contributed to making your stay in Trieste memorable. We appreciate and take into consideration any suggestions, comments and experiences as a way to improve Starhotels’ hospitality.
Feedback and what guests might want to recommend is the key to improvement.
We sincerely thank you for your time and hope to have the possibility to welcome you once again in Starhotels.
Sincerely yours,
The Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

Great location and beautiful hotel but our main complaint was that the AC did not seem to be working and when someone came to check they were a little rude and wasn't helpful. so we stayed two nights without a properly functional AC. Breakfast was very good. Very disappointed with not having a swimming pool.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Omiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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