Thank you very much for your feedback. We are glad to be able to point the matter also on Tripadvisor: Very unpleasant guest, ready to offence the staff telling them that they are STUPID and LIERS. We never before had so unpleasant guest refusing a dialogue but just asking for a discount of 50% (that we never offer) on a paid rate of €40,50 for a single room! Dear guest, the situation can be managed dialoguing and also without receiving aggressive and offensive behaviour, what you did it! Also, you strap in a small pieces a brochure and you hit it against reception and staff!
We are sorry, but we can not limit the behaviour of some persons, we are not the right institute to teach people to have good manners, but we can react as we did to stop this noisy moment at 4 a.m.. Have a nice day. The staff