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“Good customer service but not for business”
3 of 5 bubbles Review of UNA Maison Milano

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UNA Maison Milano
Ranked #12 of 431 Hotels in Milan
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good customer service but not for business”
3 of 5 bubbles Reviewed 18 January 2012

I selected this hotel for a business trip, and although the rooms are satisfactory, I was disappointed with the room service. The breakfast (quite good by the way) has a much wider selection than dinner. In fact, there is no dinner service, outside of cold plates and several cocktails. And even with the latter, the attendant had to call me back to advise he couldn't mix my first choice. In short, it is a boutique hotel with limitations. It better serves travelers who intend to shop, sightsee, and dine outside of the hotel.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kalypso_rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Riyadh, Saudi Arabia
Level Contributor
932 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
5 of 5 bubbles Reviewed 16 January 2012

The rooms are so beautiful and big modern bathrooms. Very trendy and minimalistic interior. Very good service. Perfect location for sightseeing on foot, but also sightseeing bus stop just one minute away and metro station next door. Lots of very good shopping nearby. I will absolutely stay here on my next visit to Milan!

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ingeborg56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sabah
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 January 2012

well worth staying here, it's really convenient and the room size is adequate comparing to room sizes you normally get in Europe. Toilet is nice, not huge but good enough with a separate bath and shower. Price is reasonable/bargain for what you are getting.Receptionist/concierge have been really helpful too.Don't expect it to be a grand hotel with grand reception areas or restaurants like those starwood's hotel or hilton.
If you are looking for a clean comfortable place to stay then it will be a right place for you ... !

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ernest80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
189 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 bubbles Reviewed 7 January 2012

This modern hotel is located literally seconds away from Duomo and walking distance to a lot of tourist sites and with plenty of shopping facilities. We arrived at Linate airport and we have taken a bus to get to the hotel. This was very easy and takes about 30mins.

The receptionists in the hotel are very friendly and always service you with a smile. They are very helpful and their recommendations to restaurants are very good. When we checked in, the hotel also offers you a welcome drink and also some snacks!!!

I was genuinely surprised that we have such a big, clean, elegant and beautiful room (particularly when this hotel is right in the centre). The bed is very comfortable and reminds me a bit of my "W" heavenly bed experience. Slippers are provided. The bathroom has massive and is supplied with fantastic amentities such as bath salts, manicure set, shaving set and toothbrush!!!!! We were surprised that the room was so quiet although we are facing the street. There is hardly any noise.

Although this hotel does not have a dining area but this does not bother us as we can always order in our breakfast. In addition, due to the location of the hotel you can always find somewhere easily for breakfast.

The only thing I would suggest to the hotel is that it would be nice to have a fresh layer of paint in the communal area as it looks a tiny little bit tired.

If I go back to Milan again, I would definitely stay in this hotel again. It was truely a place that has at least 3 greats : location, service and rooms.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EastmeetsWestAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utah
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 January 2012

We stayed for just one night on our way out of the country but wish we had stayed longer. The staff here is unbelievably helpful and professional and the rooms are really beautiful in a minimalist way. The location is truly perfect, within half a block of the amazing Duomo and very close to great shopping and restaurants. The only drawback for us was that they could not (as other hotels in Italy did) accommodate our two children ages 11 and 13 in our same room, so we had to take two rooms which was a bit more expensive than we would have liked. Bottom line is that it's a lovely small hotel with fabulous service in the perfect location, and we would definitely stay there again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pigfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about UNA Maison Milano

Property: UNA Maison Milano
Address: Via Mazzini 4, 20123 Milan, Italy
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Milan
#7 Family Hotel in Milan
#11 Luxury Hotel in Milan
#19 Business Hotel in Milan
Price range (per night): $325 - $479
Hotel Class:4 star — UNA Maison Milano 4*
Number of rooms: 27
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Also Known As:
Una Maison Milano Hotel Milan

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